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User Experience Designer (Evanston, IL)
ZS Associates, Inc. | Evanston, Illinois
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Job Description


ZS is the world’s largest consulting firm focused exclusively on improving business performance through sales and marketing consulting solutions, from customer insights and strategy to analytics, operations and technology. Together, we design and implement strategies that lead to greater market share, more competitive operations and increased use of today’s latest technologies. From 22 offices worldwide, ZS professionals draw on deep industry and domain expertise to deliver impact where it matters for clients. We are particularly known for our expertise in the pharmaceutical and health care sectors, yet work across a range of industries.

ZS' Business Technology group helps companies define and execute their technology strategy by designing, building and operating the business intelligence (BI), cloud, data management, dashboard and analytics capabilities that are at the core of sales and marketing operations.


We seek User Experience Designers to join our team.The ideal candidate will have extensive experience with the user centered design (UCD) process and experience in designing transactional or complex B2B or Enterprise applications. The candidate will have a solid understanding of information architecture, mastery of user interface design, and strong visual design sensibility.


  • Work with other members of the User Experience Team to define effective design solutions that meet users' needs with maximum usability;
  • Demonstrate awareness of business goals while striving for a highly usable and engaging end-to-end user experience that implements best practices for user experience design, leveraging industry standards;
  • Demonstrate an ability to clearly understand an end user's perspective from user research, and provide design recommendations accordingly, creating task flows, navigation patterns, information architecture, concept diagrams, user journeys, and any other design artifacts;
  • Turn visions into concepts and translate those concepts into design recommendations that achieve simplicity, despite the inherent complexity of processes being supported;
  • Produce standardized, best-in-class UX deliverables including information graphics to elucidate user research insights, navigation, and user interfaces with sitemaps, paper prototypes, wireframes, and screen mock ups as needed;
  • Work across various lifecycle stages, from initial definition to continuous enhancement;
  • Ensure all UI definition and development is consistent with usability standards, best practices, and strategy.


  • Bachelor's degree in Design, Fine Arts, Human-Computer Interaction, Human Factors (CUA), or related field; advanced degree welcomed;
  • Up to 3 years' experience in UX & Visual Design for Business or Enterprise applications, including designing for web and mobile;
  • A strong portfolio featuring design work that showcases information architecture, interaction design, information design, visual design, and/or mobile design skills;
  • An undeniable passion for creating great user interfaces that solve real user problems;
  • Solid understanding of user-centered design principles, careful attention to detail, and ability to grasp complex, nuanced product requirements;
  • Excellent verbal and written communication skills, especially the ability to clearly articulate design decisions with stakeholders and development teams, and keep UX and Project Team leads up-to-date
  • Solid experience designing for mobile applications with a focus on delivering engaging user experiences;
  • Experience working with cross-functional teams (including UX, business consulting, product management, technology, and engineering);
  • Exposure to basic user research techniques such as contextual inquiry, user interviews, usability testing, as well as a solid understanding of how to incorporate insights from user research into the user interface design process;
  • Excellent knowledge of design tools like Adobe Creative Suite, Axure, etc. Ability to quickly create working prototypes in HTML or tools like Axure is also highly desirable;
  • Light travel to client and/or other ZS locations (as needed) to work with clients and provide expertise to other ZS teamsAdditionally, we seek individuals with the following personal skills;
  • Results driven and confident. The individual thrives on hard work and consistent challenges; can work independently, prioritize time and is quick on his/her feet. She/he will be an active partner with colleagues in formulating business strategies and user experience recommendations;
  • Team oriented. Builds strong relationships at every level of the organization and is a strong motivator. Can work well in cross-functional teams, including designers, technical teams, product and project managers;
  • Strong written and oral communication skills, and the ability to communicate design guidance and best practices in a clear, compelling way;
  • Good interpersonal skills, with the ability to listen to, and build rapport with, study participants and project teams.

ZS is a global consulting firm; fluency in English is required, additional fluency in at least one European or Asian language is desirable.

Candidates must possess work authorization for their intended country of employment. An on-line application, including a cover letter expressing interest and a full set of transcripts (official or unofficial), is required to be considered.

ZS offers a competitive compensation package with salary and bonus incentives, complete medical/dental/life insurance programs and 401k. We are an Equal Opportunity Employer.



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ZS has been recognized globally for its expertise in consulting and its flexible work environment. View ZS’s accolades.




About ZS Associates, Inc.

ZS Associates is a global management consulting firm specializing in sales and marketing strategy, operations and execution. Since our founding in 1983, ZS has been recognized around the world for our expertise in go-to-market and sales force strategies and our implementation capabilities. ZS helps companies achieve sales success by delivering both issue-specific solutions and large-scale business transformations. We focus on increasing sales for our clients, addressing a broad range of business issues in pursuit of that single goal. More than twenty years ago, ZS founders Andy Zoltners and Prabha Sinha, as professors, put their theories into practice with the creation of ZS. While we have strong academic roots, we're growing beyond them. We've expanded our industry focus, developed new product service areas and created new software tools to enable our services. One hallmark of ZS is our relationship with our clients. We partner with them, helping them make decisions about their business, and implementing change within their organizations. Our culture is unique, too. ZS is a place where excellence is the standard, teamwork is emphasized, and integrity is the norm.

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