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Experience:
No experience
Employment Type:
Part time
Posted:
9/16/2015
Job Category:
Customer Service
Industry:
Food & Beverage
Server Assistant - Next Door By Wegmans Restaurant - Part Time
(This job is no longer available)
Wegmans Food Markets, Inc. | Rochester, NY
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Job Description

A glimpse at the job: 

 

A restaurant’s service team plays an integral role in the ensuring guests receive the attention and service they expect during their visit. At Next Door, our server assistants take it a step further and work to provide incredible service as they support servers in attending to tables and meeting the needs of customers. Contributing to the most efficient operations by recognizing the importance of balancing customer service and maintaining food integrity with timely delivery, you will assist the server in ensuring all elements of an exceptional dining experience are achieved.

I will add value by:


• Assisting servers as necessary to ensure customer needs are being met and servers are able to focus the majority of their time interacting with customers, explaining menu offerings and promoting items for their enjoyment
• Providing incredible customer service by maintaining a positive and energetic atmosphere at every table; serving guests in a courteous, attentive and efficient manner when maintaining tables, placing orders and collecting payments
• Preparing the dining, bar and event areas for service with exceptional attention to detail; ensuring all areas are clean, organized and well-stocked
• Providing guests with a reason to return to the restaurant by building rapport and maintaining their tables to ensure they are receiving the best possible service and experience during their visit
• Learning about special events and general restaurant operations to provide support and perform additional tasks as needed

What abilities I must bring to the table to be considered: 

 

• Provide incredible customer service, greeting customers and answering questions in a friendly manner, proactively offering assistance and providing accurate and timely information, making product/ service recommendations and accommodating special requests
• Possess teamwork and diversity awareness by listening to others' points of view and recognizing and appreciating differences
• Recognize and seek opportunities for continuous learning to gain new understandings, skills and knowledge
• Properly handle, prepare, transport and store products; ensuring food and human safety practices are strictly adhered to
• Possess organizational skills, prioritizing requests and department activities while managing interruptions and attending to details to complete tasks within deadlines
• Ability to multi-task and react to a variety of situations at one time
• Exhibit adaptability when faced with changes in the workplace, remaining positive, calm and focused when under pressure or when dealing with ambiguous situations
• Write and speak clearly, concisely and with tact in a variety of settings using effective communication skills; demonstrating empathy and respect for others at all times
• Relate well to others using interpersonal savvy to foster two-way communication and develop effective relationships; recognize differences in communication styles and maintain composure

What will set me apart from other candidates:

 

• Experience working in restaurant service or other industry experience
• Basic knowledge of beer, liquor and wine
Work environment: • Work involves continuous interaction with customers and co-workers in a fast-paced environment
• Typical motions include repetitive hand and arm movements, bending, reaching pivoting and twisting
• Responsible for moving, lifting and carrying an average of 10 – 20 pounds with a maximum weight lifted of 40 pounds occasionally
• May be exposed to various allergens and work environments, including temperature changes
• Tasks will be performed in the proximity of coolers; ovens and hot equipment; serving utensils and equipment; dishware; silverware; trays; etc.
• Will be required to spend the majority of time standing and walking for prolonged periods without a break

Other: 

 

• Employment may be contingent upon your completion and our evaluation of a physical, drug screen and/or criminal background check

About Wegmans Food Markets, Inc.

Wegmans Food Markets, Inc. is a 62-store supermarket chain with stores in New York, Pennsylvania, and New Jersey. The family-owned company was founded in 1916. Wegmans is recognized as an industry leader, an innovator, and is known for its strong commitment to the communities where it operates stores. It has been listed among Fortune magazine's "100 Best Companies To Work For in America" for five consecutive years.