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Experience:
Not specified
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Employment Type:
Part time
Posted:
9/9/2015
Job Category:
Customer Service
Industry:
Food & Beverage
Natures Marketplace Part Time Customer Service
(This job is no longer available)
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Job Description

 

A glimpse at the job:

 

If you have a passion for eating and living well or you’d like to learn about living a healthy lifestyle by working hands on with products that are natural and organic, than Nature’s Marketplace Customer service may be the job for you.   In this position, you’ll provide Incredible Customer Service to customers by ensuring that products are available for sale by breaking down loads, stocking, and refilling products and Knowledge Based Service by working with customers to identify products which meet their individual dietary needs.


I will add value by:

 

Who We Are


• Gets to know people and treats others as valued individuals
• Treating co-workers and customers with caring and respect; listens and responds in a considerate way
• Maintaining open lines of communication with team members and management team to ensure most efficient operations for the department as a whole
• Supporting EWLW principles throughout the store
• Working across departments to educate other employees on Nature’s Marketplace products, solutions, and mission in order to create a synergy of eat well.live well focus throughout the store
• Complying with Wegmans Policies and Work Rules, as well as, federal and state laws (attendance, uniform, proofing, etc..)


Customer

  • Providing incredible customer service by spending the majority of time on the sales floor, proactively approaching customers in the department, helping them locate products and offering suggestions and solutions to help complete their meal
  • Familiarizing self with products on the shelves as well as inventory in the backroom to better assist customers in locating items, being able to quickly answer questions about product availability
  • Spending time with customers discussing health and wellness and answering questions on specific product lines that are available to meet individual health needs; providing knowledge based service through demo program; selecting products, creating fact sheets, and educating employees and customers


Product

  • Reshopping misplaced products, shrinking out damaged goods and refilling missing items to ensure product levels are maintained and aisles are kept in pristine shopping condition 
  • Breaking down deliveries throughout the day, stocking products on the sales floor and maintaining an organized back room following Simplification practices
  • Ordering products from multiple vendors daily using multiple methods; ordering machines, vendor fax sheet, and telephone (where applicable)
  • Keeping up to date on the latest trends related to the green, organic, and wellness movements by reading materials that have been recommended by the Team Leader or Manager
  • Gaining knowledge about products carried in the department by testing products, reading material provided by vendors, and asking questions of other employees


Results

  • Setting up displays and merchandising products in innovative and eye-appealing ways to drive sales in the department
  • Recognizing seasonal holiday and weather effects on product sales, being sure to maintain a constant flow of these products going out on the shelves
  • Properly handling products and equipment in accordance with food safety and safety guidelines, aiming to reduce the amount of damage goods and shrink
  • Reducing unknown shrink by sorting each damaged/returned product by vendor and ensuring that credit is received from the appropriate vendor
  • Tracking time spent working in each section of Nature’s Marketplace weekly (HBC, Dairy, Frozen, and Grocery) and reporting totals to Nature’s Marketplace Team Leader or Manager
  • Using knowledge of Nature’s Marketplace focus areas (all-natural, organic, gluten free, vitamins, etc..) to work throughout the store to help develop unique solutions to help establish Wegmans as the place to shop for natural and organic products
 

Work environment: 

 

Work includes walking, standing for up to 4 hours without a break, frequent heavy lifting, shelving of product, repetitive hand and arm movements, bending, and reaching, along with continuous interaction with customers and co-workers.  Work involves exposure to and working in cold and below freezing temperatures.  The average weight range of items lifted is 8-32 pounds with a maximum weight lifted greater than 50 pounds occasionally.  You may receive assistance with heavy items if available.  May be exposed to various allergens (things that may cause allergic reaction).

 

What abilities I must bring to the table to be considered: 

  • Passion for learning about natural/organic products
  • Demonstrated ability providing Incredible Customer Service
  • Provide incredible customer service, greeting customers and answering questions in a friendly manner, proactively offering assistance and providing accurate and timely information, making product/ service recommendations and accommodating special requests
  • Possess teamwork & diversity awareness by listening to others' points of view and recognizing and appreciating differences
  • Recognize and seek opportunities for continuous learning to gain new understandings, skills and knowledge
  • Properly handle, prepare, transport and store products; ensuring food & human safety practices are strictly adhered to
  • Possess organizational skills, prioritizing requests and department activities while managing interruptions and attending to details to complete tasks within deadlines
  • Utilize resources to educate self and others about product uses and characteristics, being sure to share acquired product knowledge
  • Has knowledge of products used throughout the store and works across departments to provide knowledge based service to assist customers in finding complete meal solutions

What will set me apart from other candidates: 

  • Passion for living a healthy lifestyle
  • Demonstrated wellness orientation
  • Previous exposure to natural/organic products
  • Ability to multi-task and react to a variety of situations at one time

 

About Wegmans Food Markets, Inc.

Wegmans Food Markets, Inc. is a 62-store supermarket chain with stores in New York, Pennsylvania, and New Jersey. The family-owned company was founded in 1916. Wegmans is recognized as an industry leader, an innovator, and is known for its strong commitment to the communities where it operates stores. It has been listed among Fortune magazine's "100 Best Companies To Work For in America" for five consecutive years.