*Previous Restaurant Leadership Experience Required*
What is my job:
The Market Café Restaurant Manager oversees the Market Café and works closely the culinary team to ensure our customers have a wonderful experience at a one-of-a-kind, dynamic eatery environment, or enjoy delicious prepared foods from departments such as Coffee, Pizza, Subs, Sushi, and other café offerings from areas including the Wokery, Fresh Foods Bar, etc. In this position, you will be responsible for running a profitable department, as well as ensuring each employee is providing incredible service and meeting customer needs. If you are passionate about food service and enjoy working hands-on with employees, this could be the role for you!
How do I make a difference?
Providing Incredible, Knowledge Based Customer Service
Possess an understanding of offerings, instill passion in team members for products, break down knowledge barriers and educate team members so they can provide incredible service to customers
Implement new programs and products to create excitement amongst both customers and employees
Spend time on the sales floor and café seating area to build rapport with and assist customers, drive knowledge-based service, and create a positive and energetic atmosphere
Ensuring High Quality Products & Ingredients
Maintain the overall appearance of the department and pay close attention to detail to ensure area is clean, supplies are stocked, and employees work with a sense of urgency to meet customer needs
Use industry knowledge and experience and work closely with the culinary team to improve culinary practices and drive high quality food and incredible service
Familiarize self with department and holiday trends, product availability and seasonal favorites, and use knowledge to cross-merchandise with other departments, promote products in display cases, and highlight MENU magazine featured items
Collaborate with Chefs, Category Merchants and corporate partners to execute corporate merchandising strategies and ensure delivered products meet Wegmans high standards
Order products, manage inventory and handle any problems that arise throughout the department, including concerns with product, quality, vendors, or inventory
Continuously Improving Results
Oversee all elements and operations of the department, being responsible for sales, contribution (profit), retention, diversity and development, and seeking opportunities to increase efficiencies
Prioritize tasks and activities that need to be completed and delegate to team leaders and team members, being sure to promote Simplification and utilize strengths and weaknesses
Analyze financial reports and product trends, and react with the aim of moving product, decreasing shrink, and increasing profitability in the department
Hold events in the store and throughout the community to create excitement and benchmark with local competitors to ensure Wegmans is staying ahead of the competition
Work with the Store and Area Managers as well as team leaders and team members to ensure that company goals are being met and visions are implemented throughout the department
Living Who We Are
Provide each employee the opportunity to be successful by ensuring necessary resources are available, performance reviews and feedback are provided in a timely manner
Interview, select and arrange training of new team members, and manage personnel issues
Lead by example and use the Who We Are philosophy to create an empowering and safe work environment, ensuring employees are complying with Wegmans Policies
Work hands-on with employees to teach, encourage, and empower them to take on new responsibilities while utilizing training and career development planning tools to monitor progress
Maintain and encourage two-way communication by reaching out and getting to know all employees
Embrace diversity of people and thought by leveraging differences to make the department stronger, and listening to others’ perspectives and including them in decision making processes
What skills, learnings, and experiences are required?
1 or more years of experience at the Team Leader level or above in a Prepared Foods or Perishable department, or a prior supervisory/coordination role in a work setting, professional group, service based company
Managerial/ supervisory experience including but not limited to, interviewing, selection, disciplinary action, employee development and managing financials
Demonstrate teambuilding by communicating a common purpose, empowering team members to contribute their best and selecting candidates with a variety of skills and styles for inclusion on the team.
Use available resources to pursue goals and challenges with the intent of achieving results, striving for continued excellence and taking appropriate risks (Managing the 5 Measures)
Possess strong listening skills and hear many points of view without bias, asking clarifying questions to check for understanding
Practice process management, organizing and coordinating activities and/ or people to get things done through execution and monitoring of recurring processes to achieve a high level of performance
Drive knowledge based service by encouraging employees to learn about products and providing hands-on training that can be used to educate both customers and employees
Have a feel for business and collaborate with others to coordinate merchandising programs and other strategies focused on meeting customer needs, inspiring others to act on the merchant vision. Analyze market area and benchmark with competition to identify unique products and services
Display and order for freshness: ensure a consistent and fresh look across the department that highlights the peak of perfection and is easily shoppable with the freshest product available
Use personal experience and passion to act as a source of culinary knowledge to educate customers and employees while evaluating financials to ensure quality and maximize results
What skills, learnings, and experiences are preferred and will set me apart?
Degree in Food Service Management or Hospitality, or equivalent experience
Front of the House Management experience or experience working a variety of positions in multi-faceted food service facilities and venues, including restaurants, hotels, country clubs, conference centers, casinos, theme parks, etc.
Passion for food and beverages; knowledge of food and beverage pairings
Work involves continuous interaction with customers and co-workers in a fast-paced environment
Typical motions include repetitive hand and arm movements, bending and reaching
Responsible for moving and lifting an average of 5 – 20 pounds with a maximum weight lifted of 50 pounds rarely
May be exposed to various allergens and work environments, including temperature changes
Tasks will be performed using and in the proximity of coolers, ovens, stoves and other hot equipment; cooking and kitchen utensils and equipment
Will be required to spend the majority of time on his or her feet and stand or walk without a break for up to 4 hours
*Candidates must be willing to work in multiple Southeastern Pennsylvania store locations.