Experience:
No experience
Employment Type:
Full time
Posted:
2/18/2018
Job Category:
Customer Service
Industry:
Food & Beverage
Assistant Front End Manager
(This job is no longer available)
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Job Description

Assistant Front End Manager

Job Posting: 02/18/2018 Job ID: R0002937 Location: Westwood, MA Address: Westwood, 169 University Ave Age Requirement: Must be 18 years or older. Days Hours Req: Full time applicants will be required to work a minimum of 40 hours per week and must be available Monday through Saturday between the hours of 6 am and 12 am throughout the year, including some holidays. Sundays are not required but will be paid at time and one half. Shifts vary based on department and typically include a variety of early mornings, afternoons and evenings for all employees. Schedule: Full-time

The job of the Service Team Leader is to supervise and develop a team of Front End employees; and be entrusted with managing the entire store during early morning, late evening and nighttime hours as well as weekend operations.


People (Who We Are)

  • Manage performance and develop employees; provide resources, training, feedback, and development opportunities
  • Interview, select and hire the best caring, diverse, knowledgeable people
  • Lead by example and create a fair, empowering, and safe work environment; maintain & encourage two-way communication
  • Preserve our culture, lead with our values, and ensure Wegmans remains a great place to work

Customer (What We Believe)

  • Proactively provide incredible service to customer and employee requests; identify service needs; assist all Front End departments with concerns or complaints, use best judgment to satisfy customers
  • Monitor lines to minimize wait time, ensure efficient and timely check out; utilize resources to meet customer and business needs

Product (What We Do)

  • Educate and ensure employees properly handle products and equipment; ensure food & human safety guidelines are followed
  • Seek knowledge and assistance of Department, Area, and Store Management for continued development; help to problem solve operational challenges; relay concerns and consult with managers

Results (What We Measure)

  • Manage total store operations during early morning, late evening, nighttime, and weekend hours and in the absence of store or department managers
  • Responsible for a team of cashiers, Helping Hands, Maintenance, Service Desk, Accounting, and/or W-kids employees; coordinate activities, prioritize tasks and ensure operations run efficiently
  • Assist with development, implementation and create excitement of company initiatives, programs, store, and community events

Work Environment

  • Work includes walking, standing for long periods, repetitive hand and arm movements, occasional heavy lifting, bending, climbing and reaching, along with continuous interaction with customers and co-workers. Work involves exposure to various work environments, including temperature changes. Average weight range of items lifted is 5-20 pounds with a maximum weight lifted of 50 pounds rarely. May be exposed to various allergens (things that may cause an allergic reaction)
  • Work may include use of hand pallet jack, power pallet jack, power walkie-reach, scissors lift or WAV unit. Wegmans certification required for use of power equipment

Employment at Wegmans may be contingent upon your completion and our evaluation of a drug screen and/or criminal background check. All Applicants will be screened; only those closely matching the job posting will be interviewed.

Qualifications

Preferred Qualifications
  • Customer Service experience, preferably in a food service industry, grocery or retail setting
  • Experience working on the Front End, particularly as a Front End Coordinator
  • Front End experience
  • Managerial/supervisory experience

About Wegmans Food Markets, Inc.

Wegmans Food Markets, Inc. is a 62-store supermarket chain with stores in New York, Pennsylvania, and New Jersey. The family-owned company was founded in 1916. Wegmans is recognized as an industry leader, an innovator, and is known for its strong commitment to the communities where it operates stores. It has been listed among Fortune magazine's "100 Best Companies To Work For in America" for five consecutive years.