No experience
Employment Type:
Part time
Job Category:
Customer Service
Food & Beverage
Frozen Foods Customer Service
(This job is no longer available)
Wegmans Food Markets, Inc. | Rochester, NY
Grad Date

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Job Description

Frozen Foods Customer Service

Job Posting: 09/12/2017 Job ID: 1707470 Location: Rochester, NY Address: Irondequoit, 525 Titus Avenue Age Requirement: Must be 18 years or older. Days Hours Req: Must be able to work at least 4 shifts per week. May be asked to start as early as 7AM or stay as late as 5PM, varied days/shifts Sunday through Saturday. Schedule: Part-time

Want a job you’ll LOVE?

Our Frozen Foods department works hard to offer our customers a wide variety of everyday-use frozen products. In this department, you’ll work with a team to ensure cases are fully stocked with everything from Premium Ice Cream to Just Picked veggies, while providing incredible service to our customers!

Check out our latest Grand Opening!


How do I make a difference?

Providing Incredible, Knowledge Based Customer Service

  • Proactively approach customers, assist them in locating products throughout the department, provide suggestions for meal solutions, and answer any questions they may have about products
  • Familiarize self with products in the department as well as inventory in the backroom to better assist customers in locating items and product availability

Ensuring High Quality Products & Ingredients

  • Breakdown deliveries, stock cases on the sales floor and backroom freezers to ensure products are moved quickly from room temperature areas to freezers, maintain an organized back room, re-shop misplaced products, shrink out damaged goods, check expiration dates, refill missing items and be sure aisles are kept in pristine shopping condition 
  • Maintain the overall appearance of the department, ensure fresh product and levels are sustained, items are well-merchandised in innovative, eye-appealing freezer displays while recognizing seasonal, holiday and weather effects on product sales
  • Properly handle products, use equipment, keep accurate logs and follow sanitation practices in accordance with food and human safety guidelines, and Simplification 5S procedures

Living Who We Are

  • Support, encourage, and respect co-workers
  • Work with supervisor to set and achieve goals for professional development
  • Comply with Wegmans Policies and Work Rules, as well as, federal and state laws
  • Maintain open lines of communication with supervisors and coworkers to ensure the most efficient operations in the department

Seeking Candidates Who…

  • Live our values: caring, respect, empowerment, making a difference, high standards
  • Possess teamwork & diversity awareness
  • Seek continuous learning opportunities
  • Provide incredible customer service
  • Ensure food & human safety
  • Possess organizational skills
  • Provide knowledge based service
  • Educate self and others about product knowledge

Preferred Skills and Experience

  • Customer service experience, preferably in a food service, grocery or retail setting

Work Environment

  • Work involves continuous interaction with customers and co-workers in a fast-paced environment
  • Typical motions include frequent heavy lifting, repetitive hand and arm movements, bending and reaching
  • Work involves exposure to an work in below freezing temperatures
  • Responsible for moving and lifting an average of 8-32 pounds with a maximum weight lifted of 50 pounds occasionally to frequently
  • Basic tools & Equipment must be able to use hand/power equipment
  • Will spend the majority of time on his or her feet and stand without a break for up to 4 hours
  • May be exposed to various allergens  

 * Employment at Wegmans may be contingent upon your completion and our evaluation of a drug screen and/or criminal background check. All Applicants will be screened; only those closely matching the job posting will be interviewed

About Wegmans Food Markets, Inc.

Wegmans Food Markets, Inc. is a 62-store supermarket chain with stores in New York, Pennsylvania, and New Jersey. The family-owned company was founded in 1916. Wegmans is recognized as an industry leader, an innovator, and is known for its strong commitment to the communities where it operates stores. It has been listed among Fortune magazine's "100 Best Companies To Work For in America" for five consecutive years.