No experience
Employment Type:
Full time
Job Category:
Customer Service
Call Center Representative (In-Bound Telephone)
(This job is no longer available)
Grad Date

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Job Description

At Third Federal, named for five years in a row as One of the Best Companies to Work For in America by Fortune magazine and for three years in a row one of the Top Work Places by The Plain Dealer, we offer a dynamic customer service oriented work environment, competitive salary, comprehensive benefits package and career growth opportunities. Qualified applicants who would like to work for a growing company that promotes teamwork, fun and a balanced life should apply.

We are looking for several Call Center Representatives to join our team with a minimum of 2 years recent experience in a banking or financial call center environment. Candidates must possess strong interpersonal skills, be able to understand and explain financial information, work well in a fast-paced environment and thrive in a team based setting. Experience with equity lines of credit, depository accounts, and mortgage loan terminology are a plus. Our Call Center is an in-bound operation. These are full-time, first shift positions located at our Main Office.


    • High School diploma or equivalent.
        • 2 years of recent financial call center experience (non-collections based experience).
            • Proven communication skills, proven math skills.
                • Strong PC skills including: Word and Excel.
                    • Conventional equity line of credit/mortgage application experience and Depository experience is a plus.
                        • Bi-lingual language skills are a plus.

                          Work hours are generally scheduled between 8:20 a.m. to 5:00 p.m. - Monday through Thursday, until 6:00 p.m. on Friday and requires some Saturdays.

                          Third Federal is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.


                          Applicants must be eligible to work in the specified location