Experience:
1-3 years of experience
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Employment Type:
Full time
Posted:
9/13/2019
Job Category:
Information Services
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Technical Support Representative
CVS Health | Smithfield, Rhode Island
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Job Description

Job Description

This Technical Support Representative is a critical business position supporting the successful operations of nearly 10,000 stores, pharmacies and clinics. They are the first point of contact for all store IT, including any application or hardware support questions and issues. They must analyze and diagnose issues and offer a prompt response and resolution within the required Service Levels. This individual must operate with minimal supervision and is expected to make independent decisions as business needs require. The Technical Support Representative must deliver outstanding customer service in a timely and efficient manner.

Required Qualifications

1 to 2 years of call center phone experience

Technical certification or 2 years of equivalent work/life experience

Must possess the technical aptitude to diagnosis/troubleshoot and resolve critical business IT issues

Ability to document clear and concise problem tickets accurately depicting the scope of the issue and outcome.

Advanced analytical and problem solving skills

Strong interpersonal skills in responding to different levels within the organization

Ability to communicate directly with non-technical audiences on system use

Adapt quickly to new technologies and changing business requirements

Thrives in a high stress environment and exhibits poise in all situations

Self-directed

Ability to multi-task through multiple proprietary tools with exceptional efficiency

Collaborates well in team environment.

Advocates for the customer

Ability to complete all required training programs

Ability to work in flexible schedule environment to support the hours of operation (24/7/365)

Candidate must work one weekend shift a week

Preferred Qualifications

College degree preferred

Bi-Lingual

Knowledge of Lean Six Sigma

Education

High school diploma or GED.

Business Overview

It's a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

About CVS Health

Providing home care since 2005, CVHCare is a privately owned corporation dedicated to improving the overall health and independence of patients throughout the Bay Area. Headquartered in San Ramon, we service multiple counties to include: Alameda, Contra Costa, Santa Clara, San Joaquin, Solano, San Mateo, San Francisco, Marin, and Napa.  Our comprehensive approach to home care not only benefits our patients, but relieves the stress families feel when coordinating multiple providers under the home care umbrella. Whether a family member needs skilled nursing after hospital discharge or physical therapy to restore mobility or assistance with daily living activities, you can rely on CVHCare to provide a continuum of services and support at any stage of illness or recovery.

This company profile was created by AfterCollege and is about CVS Health. This page is not endorsed by or affiliated with CVS Health. For questions regarding company profiles, please email: care@aftercollege.com.