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Job Category:
Customer Service
Employment Type:
Full time
Posted:
8/2/2012
RAFT Case Manager
(This job is no longer available)
Metropolitan Boston Housing Partnership | Boston, MA
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Job Description

RAFT Case Manager Program RepresentativeORGANIZATION:Metropolitan Boston Housing Partnership, Inc. is a regional nonprofit housing agency serving 30 communities in the Greater Boston area. We provide rental assistance to more than 7,600 households, working with 4,300 property owners. We also respond to more than 12,000 housing inquires annually, provide housing information, referral and case management and other supportsMBHP?s mission is to ensure that the region's low- and moderate-income individuals and families have choice and mobility in finding and retaining decent affordable housing; all of our programs and initiatives are designed to encourage housing stability, increased economic self-sufficiency, and the enhanced quality of the lives of those we serve. To achieve our mission and to promote efficient service delivery, we work collaboratively with a broad array of service providers and neighborhood-based organizations.OVERVIEW:As a member of the Rental Assistance (RA) team, the Program Representative is responsible to administer the Section 8 Program and Massachusetts Rental Voucher Program (MRVP) for a caseload of clients within either a specific geographic or program area. Primary responsibilities include: perform annual and interim re-certifications, facilitate the relocation process, determine program eligibility, interpret and apply HUD, DHCD and MBHP regulations and policies, provide conflict resolution, collaborate within and across teams to accomplish agency goals of responsible rentership, quality housing, competent ownership, and choice and mobility.REPORTS TO:Leased Housing Program ManagerRESPONSIBILITIES:* Facilitate all aspects of the recertification, relocation and/or eligibility process including complete 98% of assigned annual recertification caseload on a monthly basis: determine program eligibility, meet with each participant to verify family composition and income, calculate rent shares with 98% accuracy (2% discrepancy) and process leasing agreements and housing contracts including entering data to ensure proper participant and applicant tracking and timely subsidy payment;* Interpret and apply State/HUD/DHCD/MBHP regulations, policies and procedures. Educate program participants, appropriate agencies, and the general public concerning these regulations, policies and procedures;* Initiate and process termination of program participation for families that have violated program requirements;* Monitor leasing agreements and housing contracts. Resolve problems and minor disputes concerning program regulations, rent shares, owner obligations and family responsibilities;* Maintain basic knowledge regarding housing inspection requirements and procedures;* Gather and provide information on a timely basis for required HUD/DHCD/MBHP reports;* Collaborate with team members and other agency staff in order to provide clients with a coordinated and responsive level of service from the team as well as appropriate external resources;* Facilitate, participate, and contribute to monthly team meetings;* Attend community meetings, trainings, and participate in tenant and property owner workshops;* Other duties as assigned.QUALIFICATIONS:- Experience in administration of rental subsidy programs and knowledge of social service providers;- Sensitivity to the needs of a diverse, low income population. Demonstrated ability to handle emotionally stressful situations and manage conflict;- Ability to manage several tasks at once, anticipate and identify problems putting forward solutions that are creative, innovative, and flexible;- Strong interpersonal, verbal, written, and negotiation skills.- Excellent organizational skills with the ability to manage on-going projects concurrently;- Proficient with Windows, Microsoft Word, Excel, and comfort learning new software and tracking systems;- Bachelor?s Degree or equivalent related work experience;- Bi-lingual (English and Spanish/Portuguese/Vietnamese/Cape Verdean) written and verbal preferred.SALARY/BENEFITS:$38,000 including excellent benefits. This is a Non-Exempt Position.TO APPLY: Resume and cover letter to:Human ResourcesMetropolitan Boston Housing Partnership, Inc.125 Lincoln Street , 5thFloorBoston , MA 02111mailto:HR@mbhp.orgAN EQUAL OPPORTUNITY EMPLOYERwww.mbhp.org Metropolitan Boston Housing Partnership (MBHP)Website byBoston Interactive 125 Lincoln Street, 5thFloor, Boston, MA 02111-2503617-859-0400 or 800-272-0990Email:info@mbhp.org

 

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