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Employment Type:
Part time
Job Category:
Customer Service
Customer Service Representative (Part-time)
(This job is no longer available)
Spartan Motors | Bristol, CT
Grad Date

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Customer Service Representative (Part-time)

Bristol, IN 46507, USA Req #152

Friday, February 7, 2020

Customer Service Representative I is a part-time hourly position. Utilimaster can be a little flexible on hours during the day.

SUMMARY: The position willcomplete part quotations, customer returns, orders, and resolve payment issues. Will work independently as well as part of a team to ensure all repairs and

orders are completed to the customer's satisfaction. This individual will also

be responsible for Warranty claim entry, denying claims, locating service

centers, and applying the proper vendor chargebacks to the claim.

JOB RESPONSIBILITIES: - Respond promptly, accurately, and professionally to

customer inquiries (phone, e-mail, fax, EDI.). - Determine vehicle

specifications (on-line, file, or microfiche). - Order parts using on - line

parts manuals, engineering prints, and photographs. - Expedite and follow-up on

customer orders. - Coordinate with buyer for special part purchases. - Ensures

first pass phone percentage of 92% or better. - Provide support and guidance to

shipping department personnel. - Prepare parts sales quotes.


* Requires strong product knowledge of the operation and assembly of

Utilimaster vehicles - Ability to interact positively written and verbal with

customers, fleet managers, and the owners of these units - Knowledge of

Utilimaster products; Walk-in Van, Truck Body, Trademaster, Reach, Upfit - Excellent

verbal / Written Communications - Computer skills including Office, Outlook and

Aurora - Ability to interpret build orders, BOMs, and assembly prints - Ability

to problem solve - Ability to work in a team environment and work independently

* Excellent attendance - Customer Service / Customer Relations oriented -

Selling skills - Detail / accuracy oriented - Tactfulness - Empathetic to

customer issues when required - Being able to handle a high stress environment

* Capable of high volume call processing


HS Diploma or GED Required

General Associates or Bachelor Degree Preferred Business

Certificates / Certifications Preferred

Functional Experience 5 - 10 Years

Describe Experience: Manufacturing experience and knowledge of the operation and

assembly of Utilimaster vehicles (Walk-in Van, Truck Body, Trademaster, Reach, Upfit)

Other details

* Job Family Sales
* Job Function Indirect
* Pay Type Hourly