Experience:
0-1 years of experience
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Employment Type:
Intern/Co-op
Posted:
1/30/2020
Job Category:
Information Services
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Information Technology Intern (HTH)
Hilltop Holdings | Irving, Texas
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Job Description

Job Summary

Hilltop Holdings is currently looking for a qualified student to join our Information Technology team as an Intern. This individual will work closely with the Chief Technology Officer to gain hands-on experience in Information Technology while assisting with several key initiatives across the company. Broad understanding of the IT Service Management (ITSM) function and associated application within IT Operations, is preferred.

Professional Development Objectives: This individual will have an opportunity to learn about three critical functions within the Information Technology organization including; operations, capacity planning, and user experience.

Essential Functions

Essential Functions

* Under the supervision of Chief Technology Officer and other technical staff, assist & learn about the various IT functions.
* Gain insight into processes and activities related to IT Operations, specifically related to our Network Operations Center.
* Identify root cause for recurring issues reported through the service desk, collaborate to design the remediation, and plan the implementation of the solution.
* Create Knowledge Base Articles that allow issues to be resolved by the service team with the first call, identifying the business and functional requirements to resolve the root cause or empowering the business to resolve the issues themselves through training and documentation.
* Work with Platform Engineering management to support the development and systems buildout of our infrastructure capacity management platform and system documentation, including gathering and analyzing trending data and build forecasts for anticipated capacity and life-cycle management.
* Build user stories surrounding our end-user interactions and engagements with technology to identify areas of improvement regarding IT support for our new and existing users.
* Other duties as assigned

Job Requirements

* Must be at recent graduate or at least a junior currently enrolled in college pursuing a bachelor's degree in: Computer Information Systems, Computer Engineer, Systems Engineer, Computer Science, Management Information Systems, Information Management, or another similar major.
* Excellent verbal, written and communication skills
* Proven self-starter who can initiate tasks and follow up to completion
* Exceptional time management and organizational skills
* Exceptional analytical skills; above average attention to detail
* Desire to learn about career opportunities in the Information Technology area and/or financial services industry
* Excellent PC skills, including Microsoft Office Suite
* Candidate MUST have authorization to work for any employer in the US without requiring sponsorship, whether in student status or not

About the Company

Hilltop Holdings Inc. (NYSE:HTH) is a Texas-based diversified financial holding company specializing in banking, mortgage origination, financial advisory and insurance through its wholly owned subsidiaries, PlainsCapital Bank, PrimeLending, HilltopSecurities and National Lloyds.