Experience:
0-1 years of experience
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Employment Type:
Full time
Posted:
1/15/2020
Job Category:
Finance
Financial Aid Specialist I
(This job is no longer available)
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Job Description

The Office of Financial Aid Services is looking for: Financial Aid Specialist I
MSU Financial Aid is looking for motivated, customer service-oriented team-players who are interested in a great opportunity to support and assist students through the various financial aid processes. Previous financial aid experience beneficial, but not required. This is a great opportunity for anyone looking to work with students, higher education, and learn about financial aid. Our career advancement opportunities help financial aid advisors gain skills, knowledge, and grow in their position through their OFAS training and professional development program. Financial Aid Specialist I are vital in helping students towards completing their degree program through comprehensive advising regarding a variety of available financial programs.
Excellent health care benefits, retirement plan, and half-time resident tuition waiver benefit. Position works Monday through Friday, 8 am to 5 pm, with the occasional opportunity for overtime dependent on office needs.

Duties and Responsibilities
Under the general supervision of the Assistant Directors, the person in this position assists in the administration of student aid programs and activities. The person in this position will:

Have an active role in the office phone schedule and facilitate student walk-ins.
Disseminate accurate information and effectively communicates with students, parents, university employees, and outside agencies verbally and in writing; provides a high level of customer service.
Apply federal, state, and institutional policies and procedures to determine aid eligibility and to ensure correct and timely aid processing.
Review a wide variety of aid appeals as a member of the Satisfactory Academic Progress Appeals Committee.
Adjust awards, verification processing, and loan appeals; review summer applications.
Document processing.
Compile, interpret, and format program data.
Provide general support to the Assistant Directors, as needed in completing compliance tasks and reports and meeting project deadlines.
Assist with management of the federal workstudy program.
Perform related duties as assigned.

Required Qualifications - Experience, Education, Knowledge & Skills

Progressively responsible administrative work experience with an emphasis on customer service in a main office setting or an equivalent combination of relevant education and/or experience.
Demonstrated experience providing accurate and appropriate responses to questions and inquiries in person, over the phone, and through written correspondence while performing detailed work with a high a level of accuracy.
Demonstrated experience using computers for performing data entry while also organizing and prioritizing multiple workloads, meeting deadlines, and exercising adaptability to changing priorities while accurately following policies and procedures.

Preferred Qualifications - Experience, Education, Knowledge & Skills

Experience in a higher education environment.
Knowledge of the principles and purposes of financial aid programs.
Experience with relational databases, spreadsheets, & word processing
Two to four-year college degree related to business administration or equivalent experience desired.

The Successful Candidate Will

Communicate effectively with students, families, and colleagues both in person, through email and over the phone.
Work effectively in a team-oriented environment.
Establish and maintain effective working relations with co-workers, stakeholders, and the public.
Effectively operate work-related equipment.
Represent Financial Aid Services and its programs to others in a professional and courteous manner.

Position Special Requirements/Additional Information
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University's rights to assign or reassign duties and responsibilities to this job at any time.

Physical Demands
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

This position has supervisory duties?
No