0-1 years of experience
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Employment Type:
Full time
Job Category:
Junior Onboarding Specialist
(This job is no longer available)
Serco Group | Herndon, VA
Grad Date

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Job Description

Position Description

We are seeking a highly motivated and results driven HR Assistant to join our Human Resource team for our headquarters in Herndon, Virginia.

Our team is undergoing major transformation with the goal of improving the workplace and hiring experience for candidates, managers and support functions. The transformation involves implementing a dynamic, cloud-based technology platform and modernizing our talent experience and operating model. This is an exciting opportunity to join a highly engaged and collaborative team.

Serco's HR team provides the latitude to learn and develop through meaningful experiences that have a direct and tangible impact on our employees. We take pride in providing the highest quality service and helping others find and build careers at Serco. Our passion for people has resulted in Serco being named Forbes 'Best Large Employer' and 'Best Employer for Women.'

In this role, you will provide administrative support in functional areas of a human resources department, which may include recruitment and employment, personnel records, employee and/or labor relations, job evaluation, compensation management, benefits administration, organization development and training.

Other duties include:

* Provide consistent and effective communication regarding candidate status and onboarding process
* Build relationships with recruiters and hiring managers and maintain, review and/or update program specific SOPs or hiring & onboarding requirements
* Responsible for e-file creation and tracking orientation status; Data entry and maintenance, to include processing various transactions in our Applicant Tracking System (ATS); Background & Drug Screening system, and HRIS
* Assist in initiating and monitoring clearance and background checks, as well as other candidate onboarding related tasks;
* Provide technical and general support to candidates and employees during the application and hiring process; and receive and respond to requests concerning HR policies, procedures, and processes via an online ticketing system and taking telephone calls.
* This role will also appropriately route requests and work cross functionally with Payroll, Security, Talent Acquisition, Tier 1 & 3, HR COE teams and other support functions. Will participate in enterprise HR program support, reporting, and reoccurring HR Operational activities by working closely with HR management and the HR Shared Services team.


* Requires an Associate's degree plus 2-3 years of experience in providing recruiting/HR support or customer service; Bachelor's degree preferred.
* Must be open to occasional travel to various and sites to support HR initiatives.
* Requires ability to work flexible hours as required by business or hiring needs.
* Regular, consistent and punctual attendance is required.

Other Competencies:

* Outstanding customer service and interpersonal skills.
* Excellent verbal and written communication skills.
* Ability to work in a fast-paced and changing environment with multiple priorities and maintain composure and flexibility.
* Excellent follow-up skills.
* Demonstrated ability to work collaboratively in a team structure.
* Excellent organizational skills with the ability to multi-task with attention to detail.
* Ability to identify areas of improvement, make recommendations and participate in implementing process improvement activities.
* Excellent problem-solving ability.
* A high level of discretion with confidentiality.
* Proficiency with navigation of various online tools and technology, and use of MS Word, PPT and Outlook
* iCIMS and/or CostPoint (or other HRIS) experience preferred.
* Advanced Excel skills preferred, with demonstrated experience with expertise in v-lookups, pivot tables, etc.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. Military, numerous U.S. Federal Civilian Agencies, the Intelligence Community, the Government of Canada, State and Local Governments, and Commercial Clients. We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco has approximately 6,000 employees with an annual revenue of $1 billion and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset, and our success directly relates to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco''s people share a passion for delivering ethical service, innovation, and a commitment to results. We trust our people to deliver. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).