No experience
Employment Type:
Full time
Job Category:
Customer Service
Benefits Center Assistant (Entry Level)
(This job is no longer available)
UNUM Group | Portland, ME
Grad Date

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Job Description

Job Posting End Date: 10/09

Unum is a company of people serving people. As one of the world's leading employee benefits providers and a Fortune 500 company, Unum's financial protection benefits help protect more than 36 million working people and their families from the financial impact of illness or injury. Unum's three distinct, but similarly focused US businesses - Unum US, Colonial Life, and Starmount Life - are each a market leader in making disability, life, accident, critical illness, dental, and vision insurance accessible in the workplace.

Headquartered in Chattanooga, Tennessee, Unum has significant US operations in Portland, Maine, Worcester, Massachusetts, and Glendale, California with over 35 field offices nationwide. Colonial Life is headquartered in Columbia, South Carolina with over 40 field offices nationwide. Starmount Life is based in Baton Rouge, Louisiana, and is the dental and vision center of excellence for Unum in the US.

General Summary:

What we offer:


* Minimum $15.00 hourly wage
* Medical, Dental, and Vision benefits available on the first day of employment
* Defined Contribution Plan along with 401K matching to help you plan for your retirement
* Paid Time Off, holiday and leave programs
* Flexible Breaks
* Tuition Reimbursement
* Paid Family Leave
* Employee assistance programs
* Business casual dress code
* Onsite fitness and dining facilities
* Volunteer opportunities
* Employee resource groups with a strong focus on diversity and inclusion

What we expect from you:

Principal Duties and Responsibilities

* Handle check inquiries
* Process medical records requests and fees associated with such requests
* Photocopy/Print in support of Claims Team
* Order Closed Files, policies and contracts
* Make outbound telephone calls to follow-up on missing information or new requests and receive incoming calls from claimants
* Complete letters, e-mails and faxes requested by DBS, AC, CS and DRU Consultants
* General office duties including but not limited to: photocopying, data entry, faxing, filing, distribution of incoming and outgoing mail
* Adhere to policyholder requirements per Special Handling
* Input data into databases/NaviLink for reporting purposes with a high level of accuracy
* Modify documents within NaviLink
* Identify trends in metrics, processes, etc. and make suggestions for improvement
* Support various project work as needed, while maintaining workload
* Support a positive team environment
* Promote positive customer service through prompt, accurate and courteous responses to customer needs.
* Develop and maintain partnerships and open communications with peers and managers
* Take accountability for individual metrics based on departmental goals
* May perform other duties as assigned.

Job Specifications

* High school education or equivalent
* Extensive customer service experience
* Knowledge of Unum products, processes and workflow
* Ability to work individually while working towards a team goal
* Results oriented with a strong commitment to goals
* Ability to organize, prioritize, and multi-task a large volume of daily work with a high degree of accuracy
* Demonstrates initiative and is proactive
* Strong written and verbal communication
* Demonstrate flexibility in adjusting work schedule to meet business needs
* Knowledge of Microsoft Office Suite and strong PC skills preferred
* Demonstrated technical aptitude
* Experience with coding and working capability of systems, including but not limited to: Navilink, BAS, PACE, CME, Agreement, Magic, Polaris, CAPS, Customax, Pallm, BEST, IRIMS


Unum and its family of businesses offer world-class training and development, generous compensation and benefits packages, and a culture built on employee ideas.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.