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General Manager
OLS Hotels & Resorts | Jackson, Wyoming
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Job Description


As the "captain" you set the vision of your team; your staff looks up to you for leadership, guidance and motivation.

Your standards are high and you know that through your genuine, positive and nurturing influence, you are able to inspire your team to go to that next level, all along while having fun.

As the expert of your property and the market, you know what's best for your hotel and willing to create and stand for your goals. You set the hotel and the Company up for success!

If you see yourself as having these qualities, you may be our future GENERAL MANAGER.

Here's what the job would look like:

The General Manager is a vital position in creating and maintaining a customer-driven hotel with a customer-keeping vision that inspires the hotel associates to do their best. The successful candidate will oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service in accordance with hotel's profitability goals.

Here are your job responsibilities:

* Perform administrative duties including: clearly defining operating objectives, setting goals, striving for continual performance and improvement, reading and writing reports, communicate with guests, managers, corporate office, local associations, etc.
* Accountable to the Business plan, Forecasts and Budgets reports and able to explain any deviation.
* Able to perform Accounting duties: A/P, A/R, month-end reports to Corporate Office.
* Handle human resources and payroll administration
* Keep abreast of local, state and federal wage and hours laws, business taxes, liquor laws, need for permits and licenses, OSHA and EEOC requirements met and required records are maintained.
* Insist on the implementation of effective energy-conservation programs
* Interview, hire supervise and coach department heads and supervisors in the efficient operation of their respective area(s). Establish and maintain an effective training program for all departments
* Physically tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness and quality of product and service throughout hotel.
* Travel to attend corporate meetings and sales trips. Develop and maintain aggressive and imaginative marketing and sales effort to increase hotel occupancy and to generate increased food and beverage sales.

You may be assigned these:

* Participate in community affairs and maintain positive public image for OLS Hotels & Resorts. Meet with potential and current clients and promote hotel.
* Monitor hotels safety program.
* Report to vice president concerning overall performance of property and accomplishments within the operation.
* Review Preventive Maintenance program and conduct room inspection on weekly basis.
* Perform special projects, participate in task force and other responsibilities as assigned.

Our expectations from you:

* Abide by payroll policies, procedures (punch in/punch out), Meals and Rest Periods policy and OLS Rules of Conduct.
* Demonstrate a working knowledge of all hotel safety and security procedures as required maintaining a secure and safe environment for associates as well as guests.
* Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.

These are what the job requires:

Education: College Degree or equivalent education, i.e., hotel business college.


Minimum of four-year experience as Hotel Manager and/or Director of Rooms.

Experience in all phases of hotel management, including sales and marketing in a first-class hotel organization, daily management of all areas of operations involving human resources, food and beverage, budget management, rooms, housekeeping, resort maintenance, landscaping and wildlife, and administration of services, i.e., water sports and optional activities.

Licenses or certificates: AH & MA - Certified Hotel Administrator (CHA), CPR Certification and First Aid training preferred.

Other: Additional language ability preferred.

Skills & Abilities:

* Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, rehabilitation plans, budget forecasting, quality assurance programs, hotel law, and the development of long-range planning.
* Leadership skills to motivate and develop staff and to ensure accomplishment of goals. Able to set priorities, plan, organize, delegate, and control.
* Ability to read, write, speak and understand the English language to communicate with management and staff. Written communication skills to be concise, well organized, complete, clear and understandable in order to formulate complex reports and communicate with the public, staff, corporate offices, and owners.
* Ability to move throughout premises and visually inspect conditions including bending, stooping and reaching arms overhead.
* Ability to travel to various sites on and off hotel property up to four miles per day and continuously perform essential job functions.

No. of associates supervised: 10-30 associates

OLS Hotels & Resorts is proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace.