Experience:
Not specified
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Employment Type:
Part time
Posted:
6/23/2019
Job Category:
Administration
Box Office Supervisor
(This job is no longer available)
MILLER THEATER | Augusta, GA
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Job Description

Box Office Supervisor

Summary

SMG, the leader in privately managed public assembly venues, has an excellent and immediate opening for Part-time Box Office Supervisor for SMG Miller Theater. This position sells tickets and interacts directly with patrons while also assisting in the management of Box Office staff and operations of the box office.

Essential Duties and Responsibilities

Include the following, other duties may be assigned.
•Assists in the comprehensive training and scheduling of box office staff and assists in a regular staff development program.
•Creates box office reports to track sales and other variables.
•Prepares daily cash deposits. Responsible for box office financial reporting as assigned.
•Communicates with promoters, agents, and tour managers regarding ticket count reports, audits, and other ticketing needs as required.
•Manages complimentary tickets and is responsible for their distribution.
•Assists in additional show duties as needed, including but not limited to placing holds, releasing holds, building shows as directed, and other duties as assigned.
•Communicates with Etix in order to accomplish tasks as needed.
•Assists in marketing projects, as necessary, in order to promote events and bolster sales.
•Demonstrates excellent customer service skills, responds promptly to requests for assistance and service, and handle most box office questions without assistance.
•Responds to customer complaints as appropriate in addition to service requests to maintain a positive rapport with the ticket buying public.
•Fulfills all Box Office Staff needs as necessary including:
o Processing returns, refunds, or exchanges
o Selling tickets
o Utilizing a cash bank
o Maintaining an accurate record of daily balance of cash received, tickets sold, and change bank transactions accurately
o Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures or other related duties as assigned by supervisor
•Opens/closes the ticket window as required in addition to assisting sales staff with open/close procedures

Qualifications

To perform this job successfully, an individual must be able to perform each essentially duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required.

Education and/or Experience

Customer service experience required. Bachelor's Degree preferred.

Skills and Abilities

•Superior customer service and problem-solving skills required.
•Knowledge and experience with financial procedures.
•Computer skills including proficiency in Microsoft Office suite required. Experience with an electronic ticketing system preferred.
•Must be able to work independently.
•Ability to work irregular hours in addition to normal business hours.
•Professional presentation, appearance and work ethic.
•Unflappable under pressure.
•Driven to deliver excellent care, concern and positive interactions with each patron, vendor, client, promoter, guest.
•Able to sell all Miller Theater and Augusta Symphony events both in and outside the Miller Theater.
•Able to sell other Miller Theater merchandise and traveling artist merchandise as necessary.

Computer Skills

To perform this job successfully, an individual should have strong computer skills with ability to learn and master new applications. Experience with one or more web-based ticketing platforms highly preferred.

Other Qualifications

May be required to work irregular hours. Highly organized and attentive to detail.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific physical demands of this job include, occasional sitting, focusing on and operating a computer several times per day, the ability to read printed words and numbers in printed form and on computer monitor, communicating by telephone for up to 30 minutes at a time on a daily basis, stand several times a day for up to five minutes to operate a photocopier, hearing sufficient to clearly hear voices, alarms, bells, and horns, daily standing and walking for up to 60 minutes at a time to move throughout the facility and service events and write using pen/pencil or a computer keyboard for up to 30 minutes at a time on a daily basis.

Note

The essentially responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.


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