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Education Supervisor/Manager, Clinical Operations
Guardant Health, Inc. | Redwood City, California
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Job Description

Guardant Health is a leading precision oncology company focused on helping conquer cancer globally through use of its proprietary blood tests, vast data sets and advanced analytics. Its Guardant Health Oncology Platform is designed to leverage its capabilities in technology, clinical development, regulatory and reimbursement to drive commercial adoption, improve patient clinical outcomes and lower healthcare costs. In pursuit of its goal to manage cancer across all stages of the disease, Guardant Health has launched multiple liquid biopsy-based tests, Guardant360 and GuardantOMNI, for advanced stage cancer patients, which fuel its LUNAR development programs for recurrence and early detection. Since its launch in 2014, Guardant360 has been used by more than 6,000 oncologists, over 50 biopharmaceutical companies and all 27 of the National Comprehensive Cancer Network centers.

The Education Supervisor/Manager is responsible for overseeing the entire Clinical Operations onboarding, training, competency assessment and continuing education programs. Additionally, the Education Supervisor/Manager will oversee the Clinical Genetic Molecular Biologist Scientist (CGMBS) Trainee Program. The Education Supervisor/Manager must exhibit leadership skills, such as good judgement, sound analysis, decision making, ability to remain professional and composed under pressure, effective interpersonal skills and the ability to effectively communicate across all levels of the laboratory and across departments.

The Education Supervisor/Manager will also be involved with building a robust training and competency program, coaching and mentoring the staff, building an effective team, managing projects and meeting project deliverables, and understanding and implementing goals.

The Education Supervisor/Manager ensures staff are correctly trained on all processes. The Education Supervisor/Manager demonstrates good judgment, sound analysis and decision making, the ability to remain professional and composed under pressure and the ability to communicate effectively across levels and functions in a team environment. The Education Supervisor/Manager complies with all applicable local, state and federal laboratory requirements and operates under the direction of the Laboratory Director and Senior Director of Clinical Operations.

* Oversee the onboarding, training, competency assessment and continuing education programs for the entire Clinical Operations Team. Including:
* Evaluation of the current program;
* Developing and implementing necessary improvements to maintain effectiveness;
* Identifying initiatives for future needs;
* Ensuring that documentation meets regulatory requirements and complies with company policies;
* Providing learning opportunities to the staff;
* Maintain and develop written procedures to document all aspects of training program;
* Accountable for maintaining and updating employee personnel training, competency and continuing education files for internal and external inspections; and
* Monitor and review staff competency and ensure all documentation is complete.

* Develop and maintain a detailed and comprehensive knowledge of all laboratory workflows including but not limited to process theory training and workflow overview;
* Coordinate the training team, which will assist with hands-on training of the Clinical Operations team including but not limited to providing guidance and mentorship to the trainers on the fundamentals of teaching and learning styles;
* Provide one-on-one interactions with new hires to provide a comprehensive, consistent and effective training program;
* Conduct orientation and oversee training for new employees, contractors and interns;
* Manage the CGMBS Trainee Program. Including:
* Maintaining and updating intern training documents for affiliated training programs;
* Working with affiliate training program director and affiliate education coordinators; and
* Monitoring and reviewing progress of trainees and provide training documents and status reports to Supervisors,

* Provide laboratory tours, briefings and overviews to other departments;
* Work with other departments to implement proper training during launches;
* Prioritize of a positive work environment by investing time and building relationships; and
* Exhibit a dedication to team work above and beyond scheduled daily work.
* California Clinical Laboratory Scientist license;
* Bachelor's degree or equivalent in Biomedical Laboratory Science, Clinical Science or related field;
* At least eight years of Guardant Health Clinical Laboratory experience or equivalent high complexity and volume laboratory experience preferred;
* At least two years of supervisory experience preferred;
* Experience in molecular biology techniques preferred;
* Strong working knowledge of local, state, and federal laboratory regulations;
* Able to integrate and apply feedback in a professional manner;
* Ability to work as part of a team;
* Ability to proactively communicate consistently, clearly, and honestly;
* Outstanding professionalism, leadership, and communications skills;
* Strong communicator with ability to maintain open communication with internal employees, managers and customers as needed;
* Ability to provide direct supervision to laboratory personnel; and
* Strong project management abilities.

Work Environment:

* Hours and days may vary depending on operational needs;
* Standing or sitting for long periods of time may be necessary;
* Exposure to hazardous materials, blood specimens and instruments with moving parts, heating or freezing elements, and high-speed centrifugation;
* Repetitive manual pipetting may be necessary and some lifting (up to 25 pounds) may be necessary.

Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time.

Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

All your information will be kept confidential according to EEO guidelines.

Please visit our career page at: http://www.guardanthealth.com/jobs/

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