No experience
Employment Type:
Part time
Job Category:
Part Time Dispatcher
(This job is no longer available)
Mattress Firm - ATS | Carrollton, TX
Grad Date

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Job Description

Founded in 1986, Mattress Firm, Inc. has grown to become one of the largest and fastest growing specialty bedding companies in the world. We currently operate over 2,600 stores nationwide… and we're growing! With a strategic growth plan in place, we will secure our place as the nation's #1 choice for better sleep… border to border and coast to coast.

We are pleased to offer continued growth and advancement as we currently have an opening for a Dispatcher position with our Operations team!

Job Purpose:

The individual in this position routes all deliveries. This position is also responsible for answering incoming calls to support

internal and external customers.

Duties include, but aren't limited to:

* Works varying hours to support the needs of the business
* Answer incoming calls promptly and accurately
* Maintains accuracy of ticket management system
* Coordinate work volume with the shipping team
* Schedules deliveries in the most efficient and cost effective manner
* Plan daily, weekly and monthly delivery capacity
* Schedule deliveries within the guidelines of the 3PL agreement.
* Notes driver and/or helper for each delivery on manifest
* Reschedules customers that did not receive product
* Records missed and/or re-delivery problems
* Submits completed delivery manifests and stop records by deadline for payroll purposes
* Ensure that all trucks are within hours of service regulations
* Maintain KPI performance for delivery business
* Provide feedback and solutions on KPI performance
* Completes other projects and special assignments as requested by manager and/or Senior Management


* Microsoft Office
* Dispatch Track knowledge or familiar with other routing programs
* POS system
* Basic knowledge of city and outlying areas
* Acts with Honesty and Integrity
* Strong fit with organizational culture
* Results Driven
* Service Oriented
* Exceptional Communicator
* Highly Organized
* Multi-tasks
* Analytical
* Detail oriented
* Solution Focused
* Strong Communication Skills


Pre-employment drug screen and background check are required.

Mattress Firm is dedicated to making our company a great place for great people to work!

Now don't fall asleep out there… the sooner that we receive your application, the closer you are to the career of your dreams!