Experience:
0-1 years of experience
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Employment Type:
Full time
Posted:
3/9/2019
Job Category:
Administration
Junior Salesforce / Gainsight Administrator
(This job is no longer available)
360pi | Chicago, IL
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Job Description

The Junior Salesforce / Gainsight Administrator role is a newly created position with an expanding team at Numerator. This role will be shaped based on the needs of the Customer Success/Client Services department and it is important that the administrator is agile and can comfortably move between tasks that will range from tactical to strategic, as this individual will own their portion of Salesforce and Gainsight throughout all phases.

Responsibilities:

* Implementation
* Join the implementation team mid-project - which will likely involve data mapping, UAT, and creating training materials
* Coordinate internally to help identify the sources, metrics, frequency, and granularity of their data
* Configure and deploy Gainsight and Salesforce to internal customers (including system configuration, external integrations, reports, dashboards and workflows)


* Business Processes
* Partner with cross functional departments to learn business needs and how it may impact Gainsight and Salesforce
* Build reports and dashboards in both Gainsight and Salesforce
* Identify which processes to rollout and when
* Support business strategy development for the services teams and manage mapping, documenting, and implementing the Customer Success team's processes
* Help determine the most significant contributors to overall customer health and learn how to configure a customer health scorecard that reflects your customer data
* Develop a keen understanding of your organization's sources of risk (of churn) as well as positive trends
* Design business rules that analyze your customer data and trigger actions for the Customer Success team to proactively engage with customers


* Maintenance and Support
* Manage user accounts, groups, and security settings in Gainsight and Salesforce
* Make recommendations to improve efficiencies through development and adoption of best practices and standardized procedures
* Monitor system performance, data integrity, and user activity to make recommendations on continuous improvements
* Help prepare the Customer Success team to roll out additional processes or functionality
* Provides day-to-day end user support to all levels of the organization



Skills/Requirements

* Bachelor's degree required, ideally in a computer/systems-related field
* Recommended two (2) years of Salesforce.com configuration and administration
* Strong Salesforce user, administrative, configuration, dashboard, and reporting skills
* Salesforce Lightning experience preferred, but not required
* Previous Gainsight experience preferred
* Previous Sales Operations or Business Operations, or Customer Success/Account Management experience with an affinity for technology, data, and process would be beneficial
* Understanding of object-oriented concepts and fundamentals of logic (IFs, ANDs, and ORs)
* Experience in building custom reports and thinking analytical about what needs to be measured
* Familiarity with reviewing and understanding data used to build dashboards and reports
* Understanding of Customer Success/Client Services
* Excellent critical thinking skills; able to break down ambiguous problems into concrete, manageable components and think through optimal solutions
* Project management and task organization skills
* Excellence in providing end user support
* Clear communicator with excellent written, verbal, and listening skills
* Proven ability to work cross-functionally to understand business requirements and translate them to effective use of applications
* Confidence in advocating for best practices
* High degree of resiliency and accountability

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.