1-3 years of experience
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Employment Type:
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Bilingual Technical Support Representative (EN/FR) -...
Global Mentoring Solutions | New Brunswick, New Jersey
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Job Description

Bilingual Technical Support Representative (EN/FR) - Work From HomeLocationNew BrunswickJob TypeFull-time, Part-time, Internship, Contract, Subcontract, Permanent

For Canadian Residents only, please!

Please apply only in English. While some positions are bilingual, all internal communication is in English and our hiring managers may not be bilingual.

About the Opportunity

This is a 100% virtual/work-from-home Bilingual Technical Support position providing technical support to residential end-users. You may work from your home office anywhere in Canada performing troubleshooting on a wide range of products and technology.

GMS supports professional development and offers tons of growth opportunity and room for advancement! If you enjoy the variety from supporting a wide scope of issues and genuinely love helping others, we would love to hear from you!

Your regular activities will include:

* Providing technical support to end-users via phone, chat, and remote connection tools on a rotating shift schedule that includes days, evenings, overnights, weekends, and holidays;
* Delivering technical support for a wide range of PCs and connected devices issues;
* Delivering clear explanations on performing both simple and complex tasks;
* Supporting multiple versions of software and operating systems;
* Ticketing end-user interactions according to GMS's policies and procedures;
* Investigating support issues in sequence and in a detailed fashion; and
* Performing administrative duties such as e-mail management and documentation.

To qualify for this role, you must have the following:

* High-level oral and written communication skills in English AND French;
* 2 years of experience in any one, or a blend of the following areas:
* -> Contact Centre
* -> Help Desk
* -> In-home PC repair
* -> Trainer / Instructor / One-on-one tutor or coach
* At least 1 year of experience supporting:
* -> Latest versions of Microsoft Windows (7, 8, 10)
* -> Email and webmail clients
* -> Web browsers and configuring browser/proxy settings
* -> A wide variety of PC desktop applications
* -> Anti-virus and anti-malware apps
* -> Home networking
* Ability to type a minimum of 35 wpm
* One of the following certifications: A+, MCP, CCNA, MOS-Master or equivalent experience with Microsoft desktop environments; and
* Vendor certified in area of expertise.

Experience in any of the following would be an asset:

* iOS, Android, Blackberry
* macOS and macOS applications
* PC/Network Security, TCP/IP and wireless communications
* IM clients - Microsoft Lync/Skype for Business
* Digital photography and/or video

You will be successful in this position if you...

* have a positive personality, enjoy helping others, and are committed to providing unparalleled customer service;
* are skilled at multitasking and work well under limited supervision in a fast-paced virtual office environment;
* have superior problem solving abilities;
* enjoy variety and supporting a wide scope of issues;
* are passionate about technology and committed to continuous learning and personal growth.

About the Benefits

In exchange for all your hard work and dedication, you will receive a competitive wage based on your skills and qualifications.

At Global Mentoring Solutions, we help you reach your full potential by providing learning materials, coaching, and subsidies for completing technology certification exams that are relevant to your position.

GMS thanks all applicants for their interest. However, only qualified candidates will be contacted.

Posted 17 days ago