Experience:
No experience
Employment Type:
Full time
Posted:
2/22/2019
Job Category:
Information Services
IT Support Specialist I
(This job is no longer available)
VARtek | Hamilton, OH
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Job Description

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Description

To contribute to client retention by ensuring clients receive timely, professional technical support to teachers, staff, and students.

Essential Functions

* Provide on-site desktop support to teachers, administrators and students-including assistance with the use of hardware, software, and cloud-based applications.
* Support, monitor, test, and troubleshoot network problems.
* Assist with setup, configuration, and installation of devices, equipment, software, printers and other peripherals.
* Provide backup support for workstation analysis, network administration and network security.
* Assist in defining network and desktop environment policies, procedures and standards.
* Document break/fix activities in online ticketing system.
* Provide excellent customer service.
* Attend school board meetings, as required.
* Perform other duties as assigned.

Travel

N/A

Work Schedule

12 months, Monday-Friday

Varies with client hours; normally one hour prior to start of school day until one hour after end of school day

Supervisory Responsibilities

N/A

Requirements

Education/Experience

Associate's degree required; bachelor's degree preferred

Certifications

A+ certification preferred

Valid driver's license; must adhere to company driving policy

Physical Requirements

Ability to stoop, kneel, crouch, or crawl; ability to lift at least 25 pounds

VARtek Services promotes a healthy lifestyle by providing a nicotine free environment.