Experience:
No experience
Employment Type:
Part time
Posted:
11/9/2018
Job Category:
Administration
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Registration Specialist (Part-time 20hrs/week)
Bone and Joint Center, S.C. | Wausau, Wisconsin
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Job Description

Summary: Provide an excellent customer care experience to our Patients. Your presence and greetings are the first impressions Patients have of Bone & Joint. They must be good ones. Hours vary M-F 12pm-7pm and rotating weekends 8am-4:30pm.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

* Greet and check in Patients, obtaining all necessary information, signed forms and other information, documents, records and/or films. Making sure all patient information is accurate and all fields are completed in the EMR system.
* Make appointments for Patients, obtaining and providing all required information. Making sure all patient information is accurate in the EMR system.
* Round on Patients in the waiting room.
* Answering the telephones.
* Collect all applicable copays and other required amounts.
* Address other Patient needs, or get the proper person to do so. This includes staying past your scheduled hours on a regular basis to ensure that a Registration Staff is present as long as there is a Patient and/or Patient family member at the clinic.
* Work closely with referring Physicians and their Staffs to bring in referral Patients efficiently and accurately, obtaining all necessary records, films or other documentation, so that it arrives in advance of the Patient's appointment.
* Participate in rotations to cover evening and/or Saturday clinics as assigned and requested changes from time to time as needed.
* Protect and account for the cash kept in the Registration area received from, and to make change for Patients.
* Coordinate with interpreter services for our non-English-speaking Patients and other language barriers via Interpreting services.
* Care for the appearance of the Patient waiting areas; keep them tidy throughout the day.
* Open and close the Registration area according to procedures.
* Follow all policies and procedures of the organization and department.
* Contribute to improving processes, procedures and the Patient experience at Bone & Joint.
* Some traveling between the Bone and Joint locations for coverage as applicable
* Handle other projects as assigned.

Education/Experience: High School graduate or equivalent.

Qualifications: Experience in medical registration preferred. Classes, knowledge and/or experience with Microsoft Word and Excel preferred. Excellent communications skills required. Patience and ability to work with people at all levels, internal and external, required. Experience or ability to handle cash, receive and account for Patient payments. Compassion for Patients required. Ability to help Patients or to get medical help for Patients in an emergency required.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; sit; use hands to type; and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch and bend. The employee must occasionally lift and/or move boxes up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Essential Physical Requirements

Mark all responses using the following codes:

N = Never

O = Occasional, represents 1 to 33% or 1 to 2 hours of an 8 hour workday.

F = Frequently, represents 34 to 66% or 2 to 5 hours of an 8 hour workday.

C = Continuously, represents 67 to 100% or 6 to 8 hours of an 8 hour workday.

PHYSICAL ACTIVITY

N

O

F

C

Walking

X

Standing

X

Sitting

X

Reaching Shoulder Height

X

Reaching Above Shoulder Height

X

Reaching Below Shoulder Height

X

Climbing

X

Pulling 25 Pounds or Less

X

Pulling 25 Pounds to 50 Pounds

X

Pulling Over 50 Pounds

X

Pushing 25 Pounds or Less

X

Pushing 25 to 50 Pounds

X

Pushing Over 50 Pounds

X

Lifting 25 Pounds or Less

X

Lifting 25 Pounds to 50 Pounds

X

Lifting Over 50 Pounds

X

Carrying 25 Pounds or Less

X

Carrying 25 Pounds to 50 Pounds

X

Carrying Over 50 Pounds

X

Crawling/Kneeling

X

Bending

X

Twisting/Turning

X

Balance

X

Repetitive Movement (fine motor like typing, writing, keyboarding, filing)

X

PHYSICAL EXPOSURE

Unprotected Heights

N/A

Lighting Bright

X

Lighting Dim

N/A

Mechanical Hazards

N/A

Hazardous Substance

N/A

Infectious Diseases

N/A

Harmful Physical Agents (Heat/Cold)

N/A

Noise

N/A

Ionizing/Non-Ionizing Radiation

N/A

PHYSICAL ABILITY

ACCEPTABLE MINIMUM

Vision

Good

X

Poor

Blind

Color Vision

Normal

X

Impaired

Hearing

Normal

X

Moderate Loss

Deaf

Manual Dexterity

Good

X

Fair

Poor

Talking/Speech

Good

X

Fair

Mute

* Note It is the Bone & Joint Clinic policy not lift, pull/push, carry 50/50+ lbs. without assistance