Experience:
No experience
Employment Type:
Full time
Posted:
10/27/2018
Job Category:
Customer Service
Agriculture Customer Support Specialist - Charlotte
(This job is no longer available)
Technekes | Charlotte, NC
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Job Description

TKXS has an immediate opening for a Agriculture Customer Support Specialist.

* Do you enjoy agriculture and know your way around a farm?
* What about the idea of helping our nations farmers get the most from their crops?
* Are you good with people and dont mind working the phones?

If so, you may be a great candidate for our Agriculture Customer Support Specialist Team here in Charlotte. We are actively looking for candidates who are familiar with the AG industry and enjoy dealing with people from all over the country. We provide detailed and hands-on training that will help you deliver value to our clients and their customers while propelling you to an exciting new career!

The Agriculture Customer Support Specialist (ACSS) will serve on a team of individuals representing the virtual, customer-facing points-of-contact for all customers and users of the financing system. The ACSS sole responsibility is to extend stellar service to all customers and ensure a positive end user experience. Other responsibilities include:

Specific duties and responsibilities include, but are not limited to:

* Receive inbound calls and emails from the clients field sales reps, retail and/or farmer customers
* Respond to all emails and missed calls within 24 hours
* Assist customers and system users with all matters relating to the financing system
* If further assistance is required, provide support to the customer with warm transfers to other departments within the client organization or customer follow up once further research conducted
* If further research is required, provide the customer with an estimated timeframe for follow-up or communication
* Document all inbound and outbound communication for metric reporting to the client
* Document and report system issues via ticketing system for resolution with appropriate

technical resources
* Build meaningful relationships with our clients sales personnel and senior stakeholders
* Act as our clients representative and advocate, ensuring delivery of accurate information, excellent service and resolving concerns in a timely manner
* Provide systems and programs related to support to field personnel and client stakeholders
* Merchandise customer VOC with Account Manager to share with internal stakeholders and/or other key client stakeholders
* Provide support through Quality Assurance (QA) testing of new system functionality

TKXS is seeking individuals with:

* College degree, preferably in agriculture, or relevant AG experience
* Experience in customer service handling high volume phone and email traffic
* Strong attention to detail and sense of urgency when following up with customers
* High professionalism and willingness to serve the customers needs
* Proficiency in multiple web-based systems
* Excellent written and verbal communication skills
* Capacity to work under tight timelines and in team-oriented environments