1-3 years of experience
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Employment Type:
Full time
Job Category:
Food Service
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Assistant Manager - Food Service/restaurant Operations...
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Job Description


Our primary purpose is to offer a variety of high quality, high value, and innovative dining options designed to fit the varied lifestyles and nutritional needs of the University community. Serving foods from local growers, striving to achieve sustainability, and expanding the availability of dining choices are ways that we enrich the dining experience. We challenge our experienced and knowledgeable employees daily to provide exemplary customer service.

Campus Dining & Shops is a multi-unit company employing over 1300 people. In addition to providing the University's dining services, CDS also serves the UB community through management of the UB Card Office, Campus Catering, Retail and Convenience Stores, and Vending.

In our day-to-day operations we rely on inherent core values: quality items, value prices, environmentally friendly settings, ethical treatment of all, and conducting all phases of our business with integrity.

Campus Dining & Shops operates one of the largest and most all-inclusive self-operated food service programs in the Northeast. Our dining program provides students, faculty, and staff with an array of dining options, ranging from self- serve buffet style programs in our residential dining centers to retail dining and the finest in catering. With over 35 locations, there is always delicious food nearby at UB. From popular national brands like Tim Hortons, Moe's Southwest Grill and Jamba Juice, to our very own Hubie's serving great wings, Campus Dining & Shops has something for everyone.


Position Summary:

Provides support and assistance to the unit manager in the areas of scheduling, time and attendance tracking, along with the supervision, coaching, and training of the unit employees, which consist of students, unions, and student managers.

Essential Functions:

Staff Supervision:

* Participates in subordinate coaching, counseling, disciplinary procedures, and cross training of employees.
* Participates in interviews, hiring, training, scheduling and providing daily supervision to student, union, student manager, temporary and casual employees.
* Participates in subordinate performance evaluations and completion of all new hire orientations and training manuals.
* Participates or conducts in student, student manager and union meetings on a scheduled bases.
* Oversees or participates in supervision of student managers and the student manager training program.
* Conducts or delegates daily pre-service.
* Communicates all cleaning projects to staff.
* Conducts line checks and manual station inspections.

Service Management:

* Conducts line checks and manual station inspections.
* Actively solicits customer input by participating in table visits and meeting the managers.
* Interacts with customers, adheres to and executes all customer service programs, and handles and provides resolution to customer complaints.

Administrative Management:

* Maintains schedules in payroll/time and attendance system, creates/maintains schedules in terms of request for days off, substitutions, dropping/filling shifts.
* Oversees student manager program - keeping track of attendance issues for student employees in terms of progressive disciplinary actions.
* Maintains and updates unit checklists for all stations and employees.
* Maintains micros system or operating system for the unit.
* Awareness and basic knowledge of profit and loss summary
* Follows budgetary guidelines for food and labor costs
* Preparation of accounts payable, sales and guest count tally sheets, cash reports, payroll and other financial and operational statement as assigned.

Production Management:

* Adherence to food production and purchasing programs.
* Conducts inventory on a weekly basis and impacts plans to reduce waste.
* Education and Training
* Associate's degree or higher in food service or related field.


* Equivalent education/experience will substitute for minimum qualifications.
* 2 years progressively responsible experience managing a similar food service operation.
* Experience in a high volume food service establishment preferred.
* Driver Skills and Requirements
* Clean Driving Record
* Ability to pass company driving test and background checks

Physical Demands:

* Ability to lift/move 50 lbs.
* Good visual acuity for reading reports, computer work, etc.

Licensure/Certification: none required.

Employment offer is contingent on the completion of a satisfactory background check, completion of a satisfactory motor vehicle background check, satisfactory reference check, and successful completion of the company driving test.

All qualified applicants will receive consideration for employment without regard to an individual's age, race, creed, color, religion, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, familial status, or domestic violence victim status