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Shelter Operations Assistant
Mission Capital | Austin, Texas
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Job Description

Shelter Operations Assistant

Organization: Front Steps

Posted by Sharon Lowe - Jan 13, 2018

Posted in Nonprofit Job

Address: 500 E. 7th Street, Austin, TX, 78701

Start Date: Feb 05, 2018

Application Due Date: Jan 29, 2018

Position Details:

Position Summary:

Under the general supervision of the Shelter Director the primary duty of the Shelter Operations Assistant is to provide administrative support, program assistance, policy research and analysis, and support to the Shelter Operations department. Departmental support includes conducting programs evaluations, maintaining files, providing assistance to Shelter Operations program staff, meeting departmental resource needs, and overall assistance to the Shelter Director.

Duties, Functions, and Responsibilities:

? Build and maintain positive client relations.

? Promotes a welcoming, organized, and safe environment for clients.

? Provides administrative support to the Shelter Director; may include but is not limited to filing, making copies, planning meetings, helping with projects, compiling reports, and responding to clients.

? Assists with documentation of agency policies, procedures, program manuals, and standard operating procedures. Conducts research, compiles data, and prepares documents.

? Performs clerical duties including, but not limited to filing, formatting and editing documents and reports.

? Assist Shelter Director with ensuring the department and applicable programs comply with grant requirements.

? Attends meetings, record minutes and distributes meeting notes for staff and/or community meetings.

? Assist Shelter Director with follow-up for client related matters, including, but not limited to Client Report Forms and housing verification letters.

? Prepares memos, letters and other correspondence using computer, spreadsheets, or presentation software.

? Assist Shelter Operations, Divisional Managers and applicable Program Coordinators with data collection, tracking, and reporting.

? Assist with internal and external program audits.

? Assist Shelter Director and divisional Managers, Program Coordinators in collaborating with the Programs Department and co-located agencies to provide services and resource information to clients.

? Provide administrative support to the Shelter Ops Program Coordinators and divisional Managers, as assigned by the Shelter Director.

? Works closely with Shelter Ops Program Coordinators and divisional Managers on specialized projects at Shelter Director's discretion.

? Assist Shelter Ops Program Coordinators and divisional Managers in managing data collection and preparing performance reports.

? Assist Shelter Ops Program Coordinators and divisional Managers to maintain excellent documentation of program eligibility, financial reports including tracking of direct financial assistance, service delivery client files.

? Attends all necessary meetings, including monthly Shelter Operations Managers Meeting. Attends other staff meetings as are beneficial, including monthly Case Manager Meetings, regular CSS Staff Meetings, etc.

? Perform other duties as assigned.

Minimum Qualifications:

? 1-2 years administrative experience

? Strong oral and written communication skills

Shelter Operations Assistant - Job Description

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? Strong organizational and time management skills

? Strong customer service skills

? Adept at performing multiple tasks at once and detail-oriented

? Ability to work independently and be proactive in seeking out and defining job roles

? Proficient in the use of Microsoft Office products on a PC platform

? Proficient in the use of computers and new technologies

? Ability to interact with all levels within the organization

? Ability to work in a high stress environment

? Current First Aid and CPR/AED Certifications (or the ability to obtain certification within 30 days of hire)

? Knowledge of the Front Steps Employee Handbook

? Knowledge of the ARCH Shelter Standard Operating Procedures

? Knowledge of all Shelter Operations departments, and functionality of employees

? Reliable transportation

? Valid Texas driver's license

? Ability to lift a minimum of 50 lbs.

Preferred Knowledge, Skills and Abilities:

? 2 or 4 year college degree in Human Services, Social Work, or closely related field; experience may be considered

in lieu of education

? Experience working with the homeless or closely related population, highly preferred

? Experience working with Austin's social services community partners

? Bilingual (English and Spanish and/or American Sign Language)

Physical Demands

? The physical demands of this position are representative of those that must be met by an employee to successfully

perform the essential functions of this position. Reasonable accommodations may be made to enable individuals

with disabilities to perform the essential functions.

? While performing this position, the employee is regularly required to sit, talk, and listen, and is occasionally

required to stand, walk, and reach using hands and arms.


? The statements herein are intended to describe the general nature and level of work being performed by the

employee performing this position and assist in evaluating this job fairly and equitably. It is not intended to be an

exhaustive list of all responsibilities, duties, and skills required of the person in this position. Management may

change the duties and responsibilities at their sole discretion, and may request the employee in this position to

perform other duties not listed in this job description. This job description is not a "contract" between the

employee occupying this position and the employer.

To Apply: Send resumes to resumes@frontsteps.org