1-3 years of experience
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Employment Type:
Full time
Job Category:
Information Services
IT Support Specialist I
(This job is no longer available)
CareHere | Brentwood, TN
Grad Date

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Job Description

SUMMARY: The IT Support Specialist I implements, supports and monitors CareHere's technical infrastructure. The IT Support Specialist I resolves end user requests, installs, diagnoses, repairs and maintains all hardware and networking equipment to ensure optimal system performance. The IT Support Specialist I will also be involved with all technical aspects at CareHere as part of the Infrastructure team.


* Performs hands-on fixes, including software/ hardware install and upgrade, implementing file backups, and configuring systems and applications.
* Performs advanced troubleshooting and remediation.
* Escalates more complex problems to the appropriate staff.
* Follows proper documentation procedures and policies.
* Communicates clearly with multiple levels of staff and educates users.
* Fields incoming help requests from end users.
* Supports system and user administration for the entire organization
* Maintain administrative systems for accuracy (AD, Email, Asset Management, etc.…)
* Recommends and helps to implement new technical solutions.
* Provides additional end-to-end support for a small but, complex network located in multiple locations supporting local and remote users.
* Manages deployment, administration and support for all corporate desktops.
* Accesses and installs appropriate upgrades, patches, drivers, etc.
* Identifies and learns appropriate software and hardware used and supported by the organization.
* Ensures license compliance and documentation.
* Follows up with users to make sure that all issues have been satisfactorily resolved.



* High School graduate or GED required
* 2+ years of equivalent work experience or equivalent education
* Excellent oral and written communication skills.
* Great customer service skills
* Computer literacy, including knowledge of software applications and familiarity with MS Office, internet, and mobile applications.


* College degree preferred in the field of computer science
* Microsoft Certifications a plus (CCNA, MCP, MCSE)


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* The employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; and talk or hear.
* Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
* The employee must occasionally lift and/or move up to 25 pounds.
* Working extended hours may be required as needed.

About us: CareHere manages approximately 200 health and wellness centers nationwide. Through our model, which integrates wellness and case management with high-quality primary and chronic patient care support, CareHere has provided companies' measurable savings in their employee health benefit costs. CareHere has grown double-digits annually for the past three years, impacting patients in 26 states!

Why CareHere? Because CareHere is the best thing you've likely never heard of! CareHere provides on-site healthcare clinics for employers across the U.S. Imagine being able to walk down the hall (or drive down the road) from your office and see your primary care doctor for an annual physical or just stop by and get your flu shot. Imagine having a team of wellness coaches available to you for ongoing personalized coaching and wellness counseling. And all of that at no cost to you as an employee! That's what CareHere does for employers while saving them money on healthcare costs. It's the very definition of "win-win". This was an innovative idea 12 years ago when our co-founders (current CEO and COO) started the business and the recent healthcare reform has made it all the more attractive for employers, including many government agencies, who are adding on-site clinics at an eye-popping pace. CareHere is growing by double digits annually, creating opportunities for everyone!

CareHere is an Equal Opportunity Employer. To learn more about CareHere, visit us online at www.CareHere.com

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