3-5 years of experience
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Employment Type:
Full time
Job Category:
Information Services
IT Support Specialist
(This job is no longer available)
Grad Date

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Job Description

Rapid Response Monitoring, a national leader in electronic monitoring services, is seeking a motivated and career-minded individual to join our team as an IT Support Specialist. As an IT Support Specialist, you will provide technical assistance to the team members of Rapid Response with their hardware and software support requests as well as assist in various special projects. We are looking for an individual who can use their analytical and problem solving skills while providing exceptional internal and external customer service.


* Function as the first-level contact for all Information Technology Help Desk issues received via Rapid Responses Ticket System.
* Troubleshoot IT-related issues using best practices, internal tools, standard troubleshooting techniques and external resources.
* Provide in-depth communication when working on IT-related tickets between you, IT personnel and any other persons involved for each ticket.
* Upon escalation, work with Tier 2 support to learn further troubleshooting and resolution techniques.
* Recommend modifications to IT Support procedures in order to enhance the service provided by the department.


* Two-year college degree or equivalent work experience, in Computer Science, Computer Engineering or related field, or equivalent military service.
* At least two years of experience as an IT Support Specialist or Technical Support Specialist in a large professional services environment preferred.
* Ability to provide after-hours and weekend on-call support.
* Proficient knowledge of Microsoft Windows and office products.
* Knowledge of computer network hardware, software and peripherals.
* Strong written and verbal communications skills and the ability to provide exceptional internal and external communication.
* Shows initiative, motivation and can work independently, or as a team member, to resolve problems.
* Ability to obtain a DoD clearance of SECRET required.
* CompTIA A+ Certification desired

We offer an outstanding benefits package with 401k options, excellent medical benefits, & competitive wages.

As a Rapid Response Monitoring employee you get so much more than a job. You get a career that people depend on. We are a critical response center focused on saving lives and protecting homes and businesses. Whether its a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger or a lone family member having a medical emergency, our protectors are there to help every day.

Since 1992, Rapid Response has been headquartered in Syracuse and has experienced growth year after year. Our facility in Franklin Square recently expanded to 75,000 square feet and features an advanced working environment with many employee amenities. Our people are the key to our company mission of providing the very best service and protection available anywhere. If youre looking for more than just a job or more than just a career consider joining the Rapid Response Team where you WILL make a difference every day. Learn more at