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Employment Type:
Job Category:
Customer Service
Summer Intern R8 - Store 64
(This job is no longer available)
Thorntons Inc | Clarksville, IN
Grad Date

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Job Description


The Guest Service Representative is responsible for delighting Thorntons guests with prompt and courteous service, maintaining merchandise, and supporting store goals and initiatives.

Essential Job Functions (RESPONSIBLE TO)

* Delivers guest service with a "how may I help you" attitude. Looks for opportunities to delight guests and follows instructions from store management.
* Keep coolers, fast lane merchandise, store shelves, and displays fully stocked and fronted at all times.
* Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc.
* Clean windows, floors, shelving, counters, gas pumps regularly, and restrooms per store operating procedures (daily check list).
* Clean the parking lot and grounds surrounding the store as needed.
* Advise store management of any maintenance or safety problems.
* Practices safe working habits that align with company safety rules
* Properly uses the Guest Service Department for guest service issues
* Stay familiar with all Thorntons policies applicable to the GSR position as outlined on Thorntons Intranet.
* Adheres to all city, county, and state alcohol and tobacco and all other applicable laws and regulations
* Perform additional duties as assigned.
* Maintain PAR levels as outlined on PAR sheet per store expectations.


* Be able to speak, read, understand, and write the English language including the ability to hear the spoken word.
* Be able to perform arithmetical calculations in order to make change, complete shift reports, and account for numbers of a variety of products during vendor check-in.
* Have sufficient visual acuity to check identification and process money orders.
* Be able to read and understand instructions for operation of electronic cash registers and other equipment.
* Be able to lift up to 50 pounds, carrying cases of milk cartons and soft drinks, beer and juice containers, etc., at least once per shift.
* Be able to stock shelves and coolers.
* Be able to react to a fire by lifting the fire extinguisher weighing 20 pounds and moving it to the fire area.
* Be able to tolerate exposure to gasoline fumes and cleaning products.
* Be able to climb a ladder to clean windows, stock shelves and cooler, and make price changes.
* Be able to read electronic fuel reports generated by monitoring equipment in the store.
* Be able to sweep and mop floors, dust shelves, and lift and carry out trash containers and place in an outside bin.
* Be able to clean the parking lot and grounds surrounding the convenience store.
* Be able to enter and work in a cooler at a temperature of 40 degrees up to 30 minutes at a time.
* Be able to attend work each and every scheduled day and work your full shift.
* Job requires long periods of standing including, but not limited to, an 8 hour shift.

Required Age Level: 16

Required Education Level: Some high school