Experience:
0-1 years of experience
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Employment Type:
Full time
Posted:
3/24/2019
Job Category:
Technician
Desktop Support Technician
(This job is no longer available)
Zynga, Inc. | Chicago, IL
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Job Description

Zynga is looking for a seasoned Desktop Support Technician to assist our North America IT Support team from our office in Chicago, IL. The Desktop Support Technician will br the point-of-contact and first line of defense for our Chicago-based users as well as users based remotely. The ideal candidate will possess a strong sense of ownership, the ability to collaborate within a global team environment and possess broad problem solving experience. This position reports to the North America IT Service Desk Manager and provides a unique opportunity to contribute to Zynga's success during an exciting time in the company's history. If you're a self-starter with a proven track record and a passion for technology, we want to hear from you!

Responsibilities:

* To maintain a world class level of customer service ensuring that all customers are treated efficiently and accurately without sacrificing the quality of work
* Act as a team leader and mentor to junior team members around the globe
* Identify potential changes and system improvements to present to senior team leaders for consideration and implementation
* Assist in employee on-boarding and off-boarding
* Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions
* Directly interact with users and stakeholders at every level of the business, from intern to CEO
* Create, delete, de-provision, and maintain user, system, group, DL accounts and passwords in Active Directory
* Provide experienced technical support of Windows/Mac endpoints, SSO, Casper, SCCM, Airwatch and Office365 applications
* Assist customers with IT related issues in a Service Desk setting, troubleshooting issues and resolving where applicable remotely
* Assist with hardware troubleshooting on desktop computers, laptops, MACs, and mobile devices
* Educate end users in IT best practices, self-service tools, and cybersecurity directives

Requirements:

* High School diploma or equivalent and/or 3+ years of relevant work experience
* Experience configuring, installing, troubleshooting and repairing printers, PC, Mac, and laptops(PC/Mac)
* Relevant Support experience in an engineering environment highly preferred
* Customer-focused with a "service first" mentality
* Excellent customer services skills handling VIP and C-level support
* Desire to continue learning