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Intern - User Experience (UX) Research
(This job is no longer available)
Zions Bancorporation | Taylorsville, UT
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Job Description

2020 Paid Summer Intern - User Experience (UX) Research

The Digital Strategy department has an opportunity for a User Experience Research Intern to work under the supervision of experienced staff and effectively support cross-functional teams and customers in collaborative UX research activities dealing with complex applications and challenges. The intern will work on or be exposed to the following:

* Meet with stakeholders to understand study objectives

* For discount usability studies, design appropriate protocols with controls for experimental conditions

* Prepare research study plans & moderator guides

* Screen and schedule participants

* Observe user behaviors with note taking

* Report topline summaries after each day of testing

* Calculate descriptive and inferential statistics drawn from small sample sizes (confidence intervals for times on task, completion rates, error rates, subjective measures)

* Analyze patterns among user behaviors

* Report on usability studies, particularly executive summaries

* Read-out study reports with illustrations, video clips, screengrabs, and other evidence to support claims

* Make actionable recommendations to stakeholders, designers, and developers

* Discuss directed readings with note taking and reaction papers of industry literature to support learning and work objectives

* Undergraduate currently enrolled in a program for HCI, Behavioral or Social Science, particularly Psychology with emphasis in HF/E, UX or demonstrated interest in same

* Must be detail oriented, focused on delivering high quality deliverables, have a passion for the field of user research, and possess customer empathy with a drive to create outstanding customer experiences.

* Experience with usability testing or naturalistic observation of human behavior in field study

* Experience with descriptive and inferential statistics (e.g.: confidence intervals, t-tests, hypothesis testing)

* Evidence such as a portfolio of previous user research if any would be preferable

* Passionate about studying the needs of users and making them central to digital and service experiences

* Analytical with ability to analyze and simplify complex user problems

* Excellent verbal and written communication, must be able to present with confidence, clarity, and compassion

* Ability to prioritize and manage competing demands in a timely manner

About Zions Bancorporation

Zions Bancorporation is a financial holding company. The Company provides a range of banking and related services through its banking and other subsidiaries, primarily in Utah, California, Texas, Arizona, Nevada, Colorado, Idaho, Washington and Oregon. As of December 31, 2008, Zions Bancorporation, together with its subsidiaries, owned and operated eight commercial banks with a total of 513 domestic branches. The Company focuses on providing community-banking services by its core business lines of small, medium-sized business and corporate banking, commercial and residential development, construction and term lending, retail banking, treasury cash management and related products and services, residential mortgage, trust and wealth management and investment activities. The banks provide a variety of commercial and retail banking and mortgage lending products and services. (Source: 10-K)