Experience:
No experience
Employment Type:
Full time
Posted:
9/6/2017
Job Category:
Customer Service
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Customer Service Representative
Zenner Usa | Banning, California
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Job Description

Customer Service Representative

Zenner USA is seeking an experienced CSR, preferably with a college degree. The Customer Service Representative provides sales order support related to all orders received from customers via all media types. Accurately and efficiently enter and process sales and parts orders for the Zenner sales team, resellers and distributors using our current ERP system. Maximize revenue by troubleshooting & resolving order fulfillment obstacles, as well as routing and expediting reseller/distributor requests and inquiries. Generate and distribute necessary customer paperwork, such as invoices, order and shipping acknowledgements, shipping documents, and various reports as required by management. Supply other daily duties such as phone and clerical support.

Essential Skills and Experience:

 

  • Bachelor’s or Associates degree preferred or equivalent experience
  • Two or more years of equivalent/related experience in order administration, sales support, customer service, or operations
  • Experience in a manufacturing or distribution environment using MAS 90 or SAP and/or other similar ERP system
  • Understanding of fulfillment as it functions in an ERP system
  • Must have proficiency using MS Word, Excel and Outlook.
  • Outstanding written and verbal communication skills useful in all levels of an organization.
  • Highly-developed attention to detail, accuracy and efficiency
  • Strong ability to positively, professionally and effectively communicate and coordinate with all levels of internal and external customers (Sales, Logistics/Supply Chain, Finance/Credit, Customer Service, resellers, distributors, vendors, potential customers, etc.)
  • International (Import, Export, Distribution) experience preferred

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