1-3 years of experience
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Employment Type:
Full time
Job Category:
Information Services
IT Support Specialist
(This job is no longer available)
ZeniMax Media, Inc. | Austin, TX
Grad Date

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Job Description

We are looking for an enthusiastic, self-motivated IT Support Specialist to join our team at the ZeniMax Austin office. The ideal candidate is a dedicated problem solver who can prioritize and multitask in a constantly evolving and demanding environment. They will have strong customer service and technical skills, a sense of ownership, drive, and a positive attitude.


- Enthusiastically teach our internal users how to best interact with and utilize technology, provide professional support as needed via face to face interaction, chat, email, and telephone

- Take ownership and monitor support requests to ensure a timely resolution

- Deploy, configure, and support employee workstations and laptops

- Identify, research, and resolve any issues related to our infrastructure (e-mail, printers, wired and wireless networks, video conferencing, VPN, etc.)

- Install hardware components, drivers, and other upgrades

- Set up, configure, and support peripheral equipment such as TVs, and game consoles

- Install, configure and support Windows operating systems and applications such as Microsoft Office, ZBrush, and VMWare Workstation

- Assist with user account creation, modification and termination across multiple applications such as Active Directory and Exchange

- Track hardware and software assets in an inventory system

- Unpack new hardware and RMA or dispose of defective hardware

- Employ best practices to maintain our technical facilities to the highest standard

- Learn from and educate your fellow team members

- Assist with new projects and perform other tasks as assigned


- Excellent customer service and communication skills

- Strong PC hardware and software experience (build, repair, and troubleshooting issues)

- Ability to work on several tasks at once with frequent interruptions while meeting sensitive deadlines

- Strong organizational skills and detail-oriented work ethic

- Must be both a team player and willing to work independently with minimal supervision

- Able to lift 60 pounds (monitors, computers, printers, servers, boxes), crouch beneath desks, and work on ladders (for wireless system maintenance, etc.)

- Willingness to work flexible hours based on needs or occasional after-hours emergency on call support

- Independent ability to research technical problems and solutions

- Have an interest in learning and taking on increasingly complex tasks

- Demonstrable knowledge of Windows operating system

- Experience in IT support

- Experience with networking appliances and technologies such as switches and Wi-Fi

- Experience with Audio/Video equipment

Desired Skills:

- Undergraduate degree in a technical field

- 2+ years of IT Support experience

- Familiarity with Apple products and macOS

About ZeniMax Media, Inc.

ZeniMax creates and publishes original interactive entertainment content for consoles, the PC, and handheld/wireless devices. ZeniMax Media forges strategic partnerships with leading media companies to exploit fully the opportunities arising from its cutting edge interactive entertainment. Our Bethesda Softworks division, founded in 1986, has a long history of success as a developer and publisher of award-winning video games for PCs, Sony's PlayStation®, PlayStation® 2, and Microsoft's Xbox®, and has games in development for Xbox® 360, PlayStation® Portable (PSP), Nintendo DS, and other next generation consoles. Vir2L Studios is an award-winning interactive design division developing cross-platform games for handheld devices and mobile phones in the United States, Europe, Latin America, and Asia. ZeniMax Online Studios, our division for the development of world class massively multiplayer on-line games, is located in Hunt Valley, Maryland.