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Front Desk Supervisor
YMCA of the Rockies | Granby, Colorado
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Job Description

Snow Mountain Ranch Job Available:

Front Desk Supervisor - Flexible 4/10 Week Hiring Immediately!

Essential Functions / Requirements:

  • Assume leadership responsibilities for the Front Desk, promoting at all times a problem-solving atmosphere and effective communication
  • Train and supervise Guest Service staff with various shift duties
  • Deal with emergency situations and upset or dissatisfied guests
  • Update and develop departments’ training information and programs
  • Ability to operate Maestro Property Management System and associated credit card batching functionality
  • Completing a daily audit that includes such things as counting operational cash, making the deposit, confirming the accuracy of checks that have been posted and running day end reports
  • Operational knowledge of the two-way radios and the switchboard, including correct telephone etiquette and taking of guest and staff requests
  • Monitor guest no-show, check-in, and checkout procedures including the proper handling of guest reservations and cancellations as well as completing month-end and year-end audit reports
  • Appropriate and timely handling of emergencies
  • Produce necessary reports to support the front desk, conference and guest needs for the next day
  • Operation of office and postage equipment
  • Ability to consistently work the overnight shift at the front desk and to work independently
  • Support the YMCA of the Rockies Safety Program. Promote a safe work environment for guests and staff
  • Needs to have excellent customer service skills; for example, friendly, personable, helpful, patient, and professional
  • Must meet acceptable criminal background check standards.

This company is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. This law makes it illegal to discriminate against someone on the basis of race, color, religion, national origin, or sex.

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