3-5 years of experience
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Employment Type:
Full time
Job Category:
Customer Service
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Expedite Customer Account Specialist
XPO Logistics | Rochester, Michigan
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Job Description

XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oréal, Toyota and many others. We're growing worldwide. And we're constantly looking for talented individuals at all levels who can deliver the caliber of service our customers require. If you're ready to give us your best, let's talk. We'd like to invest in you. (NYSE: XPO)

Schedule:  Monday - Friday, 4:00pm - 12:00am


  • Facilitate requests for quotes from the customer utilizing Sylectus
  • Field incoming/outgoing phone calls or e-mail messages regarding shipment status inquiries, service delays, and special handling requests
  • Build a positive rapport and relationship with their assigned customer base in order to facilitate growth opportunities including incremental freight
  • Communicate proactively with Customers, Management and Sales regarding orders in jeopardy, service exceptions, accessorial charges being incurred and general account issues
  • Review available capacity within the shipping region and schedules pickup/delivery appointments
  • Maintain and update account profiles to ensure that the requirements are documented and are an accurate representation of the customer’s service expectations, processes, and measurements
  • Enter orders based on customer specific business rules to determine if the order will be accepted and will meet the customer’s expectations for pickup and delivery
  • Bid on freight utilizing internet bid boards, emails, and customer portals
  • Receive and enter orders via fax, phone, email, customer web or EDI
  • Perform manual order entry of customer shipping orders and instructions (including hazardous information) for customers who do not send orders electronically
  • Identify pickup and delivery expectations and records primary order dates and critical instructions into the operating system 
  • All other duties as assigned


  • Hold a minimum of a High School Diploma, Bachelor's degree preferred
  • Minimum of 2 years of experience in Transportation and Customer Service preferred
  • Strong problem recognition and problem-solving skills
  • Flexibility in work schedule to accommodate appropriate hours of coverage based on business needs and demands
  • Possess advanced Microsoft Office skills, including Excel, Access, and PowerPoint
  • Maintain an understanding of the various business divisions within Pacer and their strategic goals
  • Possess strong project management skills. Strong time management skills and the ability to balance multiple priorities and meet deadlines

Language Skills                                               

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to write routine reports and correspondence
  • Ability to speak effectively before groups of customers or employees of the organization

Mathematical Skills                                                       

  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
  • Ability to apply concepts of basic algebra and geometry

Reasoning Ability                                                           

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Ability to deal with problems involving several concrete variables in standardized situations

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand. The employee is occasionally required to reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

About XPO Logistics

XPO Logistics is a top ten global provider of transportation and logistics solutions. We provide services for truck brokerage and transportation, less-than-truckload, intermodal, highly-engineered supply chain solutions, contract logistics, last mile, expedite, global forwarding and managed transportation. XPO serves more than 50,000 customers with a highly integrated network of 1,469 locations in 32 countries. The bedrock of our company is our people: more than 84,000 employees operating as one cohesive organization with a single-minded focus on customer service. Many of the customers we serve are in the manufacturing, retail, e-commerce, industrial, technology, aerospace, chemical, life sciences and government sectors. You'll find that we're passionate about helping our customers operate their supply chains more effectively. Equally important are our qualitative resources: our zero-failure mentality, our deep experience in every service we offer, and our ability to provide integrated, end-to-end supply chain solutions to large accounts.

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