1-3 years of experience
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Employment Type:
Full time
Job Category:
Customer Service
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Pricing Support Specialist
XPO Logistics | Dublin, Ohio
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Job Description

XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oréal, Toyota and many others. We're growing worldwide. And we're constantly looking for talented individuals at all levels who can deliver the caliber of service our customers require. If you're ready to give us your best, let's talk. We'd like to invest in you. (NYSE: XPO)

GENERAL DESCRIPTION:  The purpose of this job is to assist the Pricing Support Supervisor in carrying out the daily pricing activities allowing XPO branches to grow their intermodal business.  This position performs the administrative tasks required to respond to RFIs, obtain price quotes and prepare awarded business for onboarding.  The success of the individual is measured through growth of branch intermodal volume and margin.



  • Obtains necessary information to initiate a quote including ensuring that XPO’s back office system have the necessary account set-up completed
  • Provides the initial response to intermodal RFIs for review by the Pricing Support Supervisor
  • Coordinates contractual approvals by working with the branch seller, legal and the intermodal operations team
  • Ensures a high degree of internal customer service to the branch sellers
  • Acts as a back-up to the Pricing Support Supervisor to provides back-up spot quotes
  • Obtains the award from the branch seller and gets network guidance on award acceptance
  • Once awarded, facilitates as smooth handoff to the intermodal onboarding manager and account manager
  • Possess interpersonal skills necessary to communicate effectively with customers and staff.
  • Have the ability to work in a fast paced, driven environment.  Must have the aptitude to be “quick on their feet”.
  • Should be career oriented and hard working with the ability to recall multiple events/situations.
  •     Be able to communicate clearly and precisely, both orally and in writing.



  • Minimum Required Education: High school diploma or equivalent
  • Minimum Required Experience: 1-2 years transportation/customer service/operations
  • Desired Education and Experience: Bachelor’s Degree and 2-3 years transportation/customer service/operations


We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

About XPO Logistics

XPO Logistics is a top ten global provider of transportation and logistics solutions. We provide services for truck brokerage and transportation, less-than-truckload, intermodal, highly-engineered supply chain solutions, contract logistics, last mile, expedite, global forwarding and managed transportation. XPO serves more than 50,000 customers with a highly integrated network of 1,469 locations in 32 countries. The bedrock of our company is our people: more than 84,000 employees operating as one cohesive organization with a single-minded focus on customer service. Many of the customers we serve are in the manufacturing, retail, e-commerce, industrial, technology, aerospace, chemical, life sciences and government sectors. You'll find that we're passionate about helping our customers operate their supply chains more effectively. Equally important are our qualitative resources: our zero-failure mentality, our deep experience in every service we offer, and our ability to provide integrated, end-to-end supply chain solutions to large accounts.

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