3-5 years of experience
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Employment Type:
Full time
Job Category:
Customer Service
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Operations Manager
XPO Logistics | Hodgkins, Illinois
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Job Description

XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oréal, Toyota and many others. We're growing worldwide. And we're constantly looking for talented individuals at all levels who can deliver the caliber of service our customers require. If you're ready to give us your best, let's talk. We'd like to invest in you. (NYSE: XPO)

GENERAL DESCRIPTION:  Responsible for the terminal operations team to ensure customer’s requirements are met.  Ensure the operations team is trained in the proper use of trucking systems.  Monitor operations reports and report service delivery issues to the Terminal Manager.            



  • Monitor terminal activity including but not limited to operational reports, partner carrier performance, and delivery challenges to ensure customer requirements are met.
  • Supervise and plan daily operations; including planning for the following business day (i.e. pending long-haul moves)
  • Manage per-diem avoidance, distribute Dropped Equipment reporting tools, and ensure procedures related to per-diem and demurrage are consistently followed.
  • Accountable for processing chassis invoices and re-billing
  • Train operations staff on company policies and procedures
  • Monitor dispatch/contractor relationships and ensure effective communication between dispatchers to maximize utilization of driver capacity and equipment.
  • Act as Terminal Manager in their absence and back up dispatchers as needed.



  • Minimum Required Education: High school diploma or general education degree (GED)
  • Minimum Required Experience: 3+ years in trucking or related field
  • Desirable Education/Experience: Bachelor’s degree preferred; prior management experience preferred


We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

About XPO Logistics

XPO Logistics is a top ten global provider of transportation and logistics solutions. We provide services for truck brokerage and transportation, less-than-truckload, intermodal, highly-engineered supply chain solutions, contract logistics, last mile, expedite, global forwarding and managed transportation. XPO serves more than 50,000 customers with a highly integrated network of 1,469 locations in 32 countries. The bedrock of our company is our people: more than 84,000 employees operating as one cohesive organization with a single-minded focus on customer service. Many of the customers we serve are in the manufacturing, retail, e-commerce, industrial, technology, aerospace, chemical, life sciences and government sectors. You'll find that we're passionate about helping our customers operate their supply chains more effectively. Equally important are our qualitative resources: our zero-failure mentality, our deep experience in every service we offer, and our ability to provide integrated, end-to-end supply chain solutions to large accounts.

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