1-3 years of experience
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Employment Type:
Full time
Job Category:
Customer Service
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Billing Specialist
XPO Logistics | Dublin, Ohio
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Job Description

XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oréal, Toyota and many others. We're growing worldwide. And we're constantly looking for talented individuals at all levels who can deliver the caliber of service our customers require. If you're ready to give us your best, let's talk. We'd like to invest in you. (NYSE: XPO)


GENERAL DESCRIPTION:  The Billing Specialist position is responsible for handling billing, reconciliation, invoicing, and contract carrier settlements. The position involves extensive communication with client, managers and contracted drivers. In addition the position is responsible for daily account maintenance.



  • Research discrepancies as they are received from client
  • Correspond with client via phone or email regarding charges, missing tickets, invoices, etc.
  • Administer billing weekly
  • Validate invoices for accuracy
  • Monitor jobs daily to be sure all have been closed and closed correctly
  • Compile spreadsheet weekly stores who are reviewing their invoices and notify market AOM’s
  • Correspond with General Managers regarding contracted driver settlements
  • Prepare weekly revenue spreadsheets
  • Enter and validate driver settlements
  • Preparing Client, Manager, and Contractor reports
  • Other duties may be assigned to meet business needs
  • Complete daily, weekly and monthly reports as required by customer and XPO
  • Complete billing, invoicing and settlement in a timely and accurate manner
  • Build relationships with Client and CCs to ensure continued operational improvement



  • Minimum Required Experience: Experience in Accounts Payable/Accounts Receivable desired
  • Minimum Required Education: High school diploma or GED is required
  • Desirable Education/Experience:
  • One year experience in a customer service-oriented is strongly desired
  • Ability to communicate to customers, co-workers and management in a professional/courteous manner
  • Exceptional attention to detail oriented tasks
  • Ability to use logic and problem-solving skills to resolve issues, navigate between dual monitors, familiarity with time zones, etc.
  • Clear and concise verbal and written communications skills
  • Ability to follow written and verbal instructions
  • Ability to work independently under tight deadlines in a rapidly changing environment
  • Proficiency of business computer applications is required: Internet, Web Based Applications, MS Office (Excel, Word, etc.) or other business software required
  • Ability to handle stressful situations resulting from high volume of phone calls, technical problems, and changes in departmental priorities or procedures
  • Ability to perform routine mathematical calculations
  • Typing, ability to use personal computers and telephones
  • Ability to be seated at a computer workstation for extended periods
  • Good organizational and multi-tasking skills


We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

About XPO Logistics

XPO Logistics is a top ten global provider of transportation and logistics solutions. We provide services for truck brokerage and transportation, less-than-truckload, intermodal, highly-engineered supply chain solutions, contract logistics, last mile, expedite, global forwarding and managed transportation. XPO serves more than 50,000 customers with a highly integrated network of 1,469 locations in 32 countries. The bedrock of our company is our people: more than 84,000 employees operating as one cohesive organization with a single-minded focus on customer service. Many of the customers we serve are in the manufacturing, retail, e-commerce, industrial, technology, aerospace, chemical, life sciences and government sectors. You'll find that we're passionate about helping our customers operate their supply chains more effectively. Equally important are our qualitative resources: our zero-failure mentality, our deep experience in every service we offer, and our ability to provide integrated, end-to-end supply chain solutions to large accounts.

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