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Employment Type:
Full time
Job Category:
Customer Service
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Supervisor 1
XPO Logistics | Elkridge, Maryland
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Job Description

XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oréal, Toyota and many others. We're growing worldwide. And we're constantly looking for talented individuals at all levels who can deliver the caliber of service our customers require. If you're ready to give us your best, let's talk. We'd like to invest in you. (NYSE: XPO)

Job Duties

  • Provide daily direction and communication to employees to ensure customer service calls are answered in a timely, efficient, and knowledgeable manner.
  • Provide continual evaluation of processes and procedures.
  • Responsible for suggesting methods to improve area operations, efficiency, and service to both external and internal customers.
  • Provide statistical and performance feedback and coaching on a regular basis to each team member.
  • Write and administer performance review for skill improvement.
  • Provide appropriate training, coaching, counseling, and direction to customer service representatives/dispatchers.
  • Address disciplinary and or performance issues according to company policy.
  • Prepare corrective action forms and communicate effectively with employees in regard to the appropriate corrective action as required.
  •  Assist manager with scheduling, and daily operation of call center,
  • Including but not limited to any special project assigned.

Qualifications and Requirements

  • High School diploma or GED
  • Excellent Communication skills, both written and verbal
  • Computer proficiency
  • Must be able to exercise appropriate judgment in upward
  • Communication regarding department or employee concerns
  • Experience in supervisory role

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

About XPO Logistics

XPO Logistics is a top ten global provider of transportation and logistics solutions. We provide services for truck brokerage and transportation, less-than-truckload, intermodal, highly-engineered supply chain solutions, contract logistics, last mile, expedite, global forwarding and managed transportation. XPO serves more than 50,000 customers with a highly integrated network of 1,469 locations in 32 countries. The bedrock of our company is our people: more than 84,000 employees operating as one cohesive organization with a single-minded focus on customer service. Many of the customers we serve are in the manufacturing, retail, e-commerce, industrial, technology, aerospace, chemical, life sciences and government sectors. You'll find that we're passionate about helping our customers operate their supply chains more effectively. Equally important are our qualitative resources: our zero-failure mentality, our deep experience in every service we offer, and our ability to provide integrated, end-to-end supply chain solutions to large accounts.

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