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Assistant Manager II
XPO Logistics | Romulus, Michigan
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Job Description

XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oréal, Toyota and many others. We're growing worldwide. And we're constantly looking for talented individuals at all levels who can deliver the caliber of service our customers require. If you're ready to give us your best, let's talk. We'd like to invest in you. (NYSE: XPO)


The Assistant Manager II reports directly to the Operations Manager and is responsible for providing support for all home delivery services for the designated market area. As the Assistant Manager, you will give direction, and measure the success of the overall delivery operation in coordination with the Operations Manager.

Essential Functions

  • Assist management in the day-to-day operations of contracted drivers, which includes but is not limited to: maintaining contractor schedules, maintaining positive work relationships with contractor drivers and helpers
  • Manage the dispatch of drivers and resolve issues and opportunities throughout the day
  • Assist Operations Manager in identifying problem areas and offer substantive solutions to improve operational efficiencies
  • Adhere to and enforce all operational procedures and policies
  • Train and develop contract carriers, dispatch, and warehouse personnel to meet and exceed customer expectations and the goals of the company
  • Directly supervise up to 7 employees

Knowledge, Skills, Abilities

  • Associate’s degree in a business-related field. Bachelor’s degree in Logistics or Supply Chain Management preferred
  • Experience identifying and resolving problems quickly and correctly
  • Able to provide timely and professional support to all internal/external customers and vendors
  • Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence
  • Strong knowledge of Windows applications, Microsoft Office, and warehouse management systems
  • Able to lift up to 50 lbs.

Disclaimer Language

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time as needed.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

About XPO Logistics

XPO Logistics is a top ten global provider of transportation and logistics solutions. We provide services for truck brokerage and transportation, less-than-truckload, intermodal, highly-engineered supply chain solutions, contract logistics, last mile, expedite, global forwarding and managed transportation. XPO serves more than 50,000 customers with a highly integrated network of 1,469 locations in 32 countries. The bedrock of our company is our people: more than 84,000 employees operating as one cohesive organization with a single-minded focus on customer service. Many of the customers we serve are in the manufacturing, retail, e-commerce, industrial, technology, aerospace, chemical, life sciences and government sectors. You'll find that we're passionate about helping our customers operate their supply chains more effectively. Equally important are our qualitative resources: our zero-failure mentality, our deep experience in every service we offer, and our ability to provide integrated, end-to-end supply chain solutions to large accounts.

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