Experience:
1-3 years of experience
Concerned about your lack of experience? Learn More...
Employment Type:
Full time
Posted:
7/17/2017
Job Category:
Customer Service
Customer Service/Dispatch
(This job is no longer available)
XPO Logistics | Fort Mill, SC
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Job Description

XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oréal, Toyota and many others. We're growing worldwide. And we're constantly looking for talented individuals at all levels who can deliver the caliber of service our customers require. If you're ready to give us your best, let's talk. We'd like to invest in you. (NYSE: XPO)

 

 

Summary

The Customer Service/Dispatch Specialist provides exceptional service and support to both customers and business partners. In the Customer Service/Dispatch position, you will work to support the delivery, return and exchanges of products, providing updates, resolving issues and communicating necessary information to customers and business partners.

Essential Functions

  • Diagnose, assess and resolve problems in a timely fashion
  • Provide excellent service to both customers and business partners
  • Address customer complaints and concerns in a professional manner
  • Communicate with customers when necessary, regarding shipments delay or other information required to process orders
  • Process delivery order changes or cancellations
  • Help to initiate orders for replacements parts, or for correcting errors (shortages, wrong item shipped, etc.)
  • Monitor progress of U.S. delivery routes
  • Complete forms and determine required changes for service requests
  • Obtain customer feedback
  • Scan anti-tip and haul-away pods and verify stamps are completed correctly

Knowledge, Skills, and Abilities

  • Spanish bi-lingual skills preferred
  • Strong customer service skills and experience
  • Ability to communicate with internal and external customers in a professional manner
  • Exceptional attention to detail
  • Ability to use logic and problem-solving skills to resolve issues
  • Clear and concise verbal and written communication and comprehension skills
  • Ability to work independently under tight deadlines in a rapidly changing environment
  • Intermediate to advanced computer skills: web-based applications, and MS Office
  • Ability to handle stressful situations resulting from high volume of phone calls, technical problems, frustrated customers and changes in departmental priorities or procedures
  • Ability to perform routine mathematical calculations
  • Strong organizational and multi-tasking skills
  • One year of customer service experience, preferably in a call center environment
  • High School diploma or GED is required.

Disclaimer Language

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time as needed.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

About XPO Logistics

XPO Logistics is a top ten global provider of transportation and logistics solutions. We provide services for truck brokerage and transportation, less-than-truckload, intermodal, highly-engineered supply chain solutions, contract logistics, last mile, expedite, global forwarding and managed transportation. XPO serves more than 50,000 customers with a highly integrated network of 1,469 locations in 32 countries. The bedrock of our company is our people: more than 84,000 employees operating as one cohesive organization with a single-minded focus on customer service. Many of the customers we serve are in the manufacturing, retail, e-commerce, industrial, technology, aerospace, chemical, life sciences and government sectors. You'll find that we're passionate about helping our customers operate their supply chains more effectively. Equally important are our qualitative resources: our zero-failure mentality, our deep experience in every service we offer, and our ability to provide integrated, end-to-end supply chain solutions to large accounts.