Experience:
No experience
Employment Type:
Full time
Posted:
7/7/2017
Job Category:
Customer Service
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Client Solution Specialist II
XPO Logistics | Roswell, Georgia
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Job Description

XPO is a leading provider of transportation and logistics services throughout the supply chain, including freight brokerage, intermodal, contract logistics, expedite, last mile and global forwarding. We're passionate about helping our customers operate efficiently - and we've put tremendous resources in place to support our commitment. (NYSE: XPO)

Essential Functions

  •  Act as initial contact for customers to ensure service set up and completion, and ultimately, customer satisfaction
  •  Analyze issues during phone calls and determines resolution of the issue presented
  •  Ensure that all issues are escalated in accordance with policy and procedures
  •  Communicate effectively and responds to inquiries regarding entered data
  •  Provide customer support for moderately complex technical issues and problems
  •  Maintain follow up to perspective parties
  •  Complete any other tasks deemed necessary by the Resolution Management team

 

 

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

About XPO Logistics

XPO Logistics is a top ten global provider of transportation and logistics solutions. We provide services for truck brokerage and transportation, less-than-truckload, intermodal, highly-engineered supply chain solutions, contract logistics, last mile, expedite, global forwarding and managed transportation. XPO serves more than 50,000 customers with a highly integrated network of 1,469 locations in 32 countries. The bedrock of our company is our people: more than 84,000 employees operating as one cohesive organization with a single-minded focus on customer service. Many of the customers we serve are in the manufacturing, retail, e-commerce, industrial, technology, aerospace, chemical, life sciences and government sectors. You'll find that we're passionate about helping our customers operate their supply chains more effectively. Equally important are our qualitative resources: our zero-failure mentality, our deep experience in every service we offer, and our ability to provide integrated, end-to-end supply chain solutions to large accounts.

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