Experience:
1-3 years of experience
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Employment Type:
Full time
Posted:
5/11/2017
Job Category:
Customer Service
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Customer Service Dispatch
XPO Logistics | Fayetteville, Georgia
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Job Description

XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Boeing, Home Depot, Ikea, L'Oréal and many others. We're growing worldwide. And we're constantly looking for talented individuals at all levels who can deliver the caliber of service our customers require. If you're ready to give us your best, let's talk. We'd like to invest in you. (NYSE: XPO)

Job Duties

•      Providing assistance by telephone to customers and business partners concerning product deliveries, returns, and exchanges.

•      Diagnosing assessing and resolving problems or issues timely within the established Level of Service.

•      Providing excellent customer service at all times.

•      Handling customer complaints and concerns in a professional manner.

•      Communicating with customers when necessary to advise shipments delay and/or information necessary to process orders.

•      Processing changes or cancellations to delivery orders.

•      Assist in initiating orders for replacements parts and/or for correcting errors (shortages, wrong item shipped, etc.).

•      Assist in monitoring progress of delivery routes throughout the U.S.

•      Completing forms and determining necessary changes for service requested.

•      Obtaining customer feedback information.

•      Scanning of anti tip pods and verification that stamps are completed correctly

•      Scanning of haul away pods and verification that stamps are completed correctly

•      Other duties may be assigned to meet business needs.

 

Qualifications/ Requirements

  • Bilingual English/ Spanish is desired.
  • Strong customer service skills; ability to diffuse client frustrations.
  • Ability to communicate to customers, co-workers and management in a professional/courteous manner.
  • Exceptional attention to detail oriented tasks.
  • Ability to use logic and problem-solving skills to resolve issues, navigate between dual monitors, familiarity with time zones, etc.
  • Clear and concise verbal and written communications skills.
  • Ability to follow written and verbal instructions.
  • Ability to work independently under tight deadlines in a rapidly changing environment.
  • Proficiency of business computer applications is required: Internet, Web Based Applications, MS Office or other business software - Required.
  • Ability to handle stressful situations resulting from high volume of phone calls, technical problems, frustrated customers and changes in departmental priorities or procedures.
  • Ability to perform routine mathematical calculations.
  • Typing, ability to use personal computers and telephones.
  • Good organizational and multi-tasking skills.
  • Experience working with personal computers and business applications is required.
  • One year experience in a customer service-oriented is strongly desired.
  • Experience in a call center environment is a plus. 
  • High school diploma or GED is required.

 

 

 

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

About XPO Logistics

XPO Logistics is a top ten global provider of transportation and logistics solutions. We provide services for truck brokerage and transportation, less-than-truckload, intermodal, highly-engineered supply chain solutions, contract logistics, last mile, expedite, global forwarding and managed transportation. XPO serves more than 50,000 customers with a highly integrated network of 1,469 locations in 32 countries. The bedrock of our company is our people: more than 84,000 employees operating as one cohesive organization with a single-minded focus on customer service. Many of the customers we serve are in the manufacturing, retail, e-commerce, industrial, technology, aerospace, chemical, life sciences and government sectors. You'll find that we're passionate about helping our customers operate their supply chains more effectively. Equally important are our qualitative resources: our zero-failure mentality, our deep experience in every service we offer, and our ability to provide integrated, end-to-end supply chain solutions to large accounts.

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