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Operations Manager I (3rd Shift)
XPO Logistics | Elizabeth, New Jersey
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Job Description

XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Boeing, Disney, Ikea and The Home Depot. XPO is a leading provider of transportation and logistics services throughout the supply chain, including freight brokerage, intermodal, contract logistics, expedite, last mile and global forwarding. We're passionate about helping our customers operate efficiently - and we've put tremendous resources in place to support our commitment. 


Operations Manager I


Provides support to home delivery services for a designated market region. Position is responsible for managing daily operations of motor carriers. In addition, Operations Manager maintains positive and ongoing relationship with external customer and is responsible for generating positive customer satisfaction.



  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • Manager Motor Carriers operating 6 days per week in multiple locations, assisting in route planning and route monitoring for current day region of deliveries.    50%
  • Pre-screen contract carriers from incoming applicant database for contract eligibility based on DOT standards and company policy.  15%
  • Build relationships with customers to ensure continued operating improvements. 15%
  • Work with national sales team on pricing, competitive advantages and disadvantages to facilitate new avenues of growth.  10%
  • Manage expense accurately and meet P&L budget goals. 10%



This Job has decision-making responsibilities up to $1,500.



Minimum Required Education: Associate’s degree in a business related field or equivalent work experience.

Minimum Required Experience: 2 years logistics management experience.

Desirable Education/Experience: Bachelor’s degree in Logistics or Supply Chain Management and 1-3 years of logistics or transportation experience



To perform the job successfully, an individual should demonstrate the following competencies:


Analytical Skills -

  • Identifies and resolves problems.
  • Demonstrates attention to detail
  • Identifies opportunities to increase accuracy and optimize resources and develops/recommends/implements solutions.
  • Develops insightful, value-added and actionable analyses with detailed explanations regarding drivers of those results.


Communication Skills –

  • Writes clearly and informatively. Edits work for spelling and grammar.
  • Presents organized and thorough information and data appropriate for intended audience.
  • Excellent negotiation skills to deal effectively with individuals and groups within and outside the organization.
  • Utilizes variety of interpersonal styles and communication methods to effectively adapt to new work structures, processes, or cultures.

Time Management Skills -

  • Demonstrates follow-up skills.
  • Provides timely and professional support to all internal/external customers and vendors.
  • Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.


  • Other   
  • Self-motivated.
  • Works with minimal supervision.
  • Establishes and maintains effective, collaborative work relationships both internally and externally.
  • Maintains strict confidentiality.
  • Technical Competencies


Basic Computer Skills 

  • Strong Fluency user of Windows applications and Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
  • Accurately inputs information into and retrieves from the computer.
  • Quickly learns and achieves proficiency in new software applications as needed.


Other Technical / Computer Skills

  • Thorough knowledge of internal company software applications applicable to position/business unit
  • Understands and is familiar with the most widely known and emerging tools, technologies and social applications.



The Work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Work Space

  • Office / cubicle work space with moderate noise level.
  • Warehouse environment with exposure to temperature changes.
  • Hours of Work/Travel
  • Extended hours including weekends.
  • Hours cover early mornings, evenings and weekends.
  • Local travel between branches required weekly.
  • Physical Activity
  • Able to lift up to 25pounds.
  • Spends most of day on phone

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.


About XPO Logistics

XPO Logistics is a top ten global provider of transportation and logistics solutions. We provide services for truck brokerage and transportation, less-than-truckload, intermodal, highly-engineered supply chain solutions, contract logistics, last mile, expedite, global forwarding and managed transportation. XPO serves more than 50,000 customers with a highly integrated network of 1,469 locations in 32 countries. The bedrock of our company is our people: more than 84,000 employees operating as one cohesive organization with a single-minded focus on customer service. Many of the customers we serve are in the manufacturing, retail, e-commerce, industrial, technology, aerospace, chemical, life sciences and government sectors. You'll find that we're passionate about helping our customers operate their supply chains more effectively. Equally important are our qualitative resources: our zero-failure mentality, our deep experience in every service we offer, and our ability to provide integrated, end-to-end supply chain solutions to large accounts.

This company profile was created by AfterCollege and is about XPO Logistics. This page is not endorsed by or affiliated with XPO Logistics. For questions regarding company profiles, please email: care@aftercollege.com.