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Employment Type:
Full time
Job Category:
Customer Service
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Customer Care Assistant
Xerox Corporation | Alamogordo, New Mexico
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Job Description

Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com, www.news.xerox.com, www.realbusiness.com or www.xerox.com/businessservices.

Do you enjoy helping others? Are you looking for a company with great benefits and monetary incentives? We want to hear from you!

Job Description

As a Customer Care Assistant working in a call center environment, you will be working to support customers with their accounts.

Your responsibilities will include, but are not limited to the following:

* Ability to navigate through multiple computer applications with speed and accuracy.
* Ability to work with customers to resolve inquiries.
* Provide troubleshooting assistance to customers
* Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.
* Maintain a high level of world class customer service/professionalism to a wide range of customers.
* Recommend products that best suit the customer.
* Ability to read and interpret documents.


Successful candidate for this position will have:

* Six months experience in providing customer service either via phone or in person
* Ability to type (WPM vary based on Client Requirements)
* Maintain a positive environment, working with co-workers and customers within a diverse culture.
* Excellent telephone manner and listening skills.
* The ability to relate to customers in a professional and courteous manner.
* The ability to work in a team environment.
* The ability to work under pressure.
* The ability to sit for long periods of time.
* Excellent attention to detail and multi-tasking ability.
* Self-motivation to work under his/her own initiative.
* Must pass drug test and state, federal and criminal background check
* Must have High School diploma or general education degree (GED).
* Must be at least 18 years of age or older

If this describes you, then apply online today!

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

About Xerox Corporation

Xerox Corporation (Xerox) is engaged in developing, manufacturing, marketing, servicing and financing a range of document equipments, software, solutions and services. Digital systems include printing and publishing systems; digital presses, advanced and basic multifunctional devices (MFD's), which can print, copy, scan and fax; digital copiers; laser and solid ink printers, and fax machines. The Company provides software and workflow solutions with which businesses can print books, create personalized documents for their customers, and scan and route digital information. Xerox also offers software, support and supplies, such as toner, paper and ink. The Company operates in three business segments: production, office and other. During the year ended December 31, 2008, the Company completed the acquisition of Veenman B.V. (Veenman) and Global Imaging Systems, Inc. (GIS). (Source: 10-K)

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