No experience
Employment Type:
Full time
Job Category:
Administrative Assistant of Banquets
(This job is no longer available)
Grad Date

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Job Description

Wyndham Hotels & Resorts is searching for a full-time Administrative Assistant of Banquets to work at our beautiful Dolce Q Center in St. Charles, IL. The Administrative Assistant of Banquets - is responsible for clerical, administrative, and other duties to assist in the smooth operation of the Banquets & Catering department. He/she is also responsible for providing attentive, courteous and efficient service to all guests and Q Center personnel.

Essential Job Functions include but are not limited to:

* Greet and welcome all guests in accordance with Wyndham Hotels * Resorts standards.

* Answer guest inquires about hotel and conference center services, facilities and hours of operation in a timely manner.

* Answer telephone and email messages. Respond accordingly.

* Possess the flexibility to react to challenging and dynamic situations.

* Represent team when dealing with other associates, clients, partners, community leaders, and the public.

* Managing and maintaining department training for Food Handlers, Basset and Compliance training.

* Maintain executive and company confidence and protect operations by keeping information confidential. Maintain confidentiality of all department information.

* Maintain an effective follow up system for items/tasks requiring action.

* Maintain department files and projects.

* Research, prepare and distribute BEO's & diagrams weekly to the F&B team utilizing Delphi. Communicate any issues or concerns with Conference Planners to trouble shoot.

* Monitor, distribute and update all BEO's based on the daily change log.

* Attend daily BEO meeting and communicate changes to the team.

* Detail and copy daily BEO packets for Banquet team.

* Create all custom labels daily/weekly as needed.

* Maintain inventory for the Amenity Program. Process, monitor and delivery of Amenities to guest rooms - request assistance as needed from Director of Banquets.

* Manage Nourishment Hub report- research, prepare and communicate issues with the Hubs to the Conference Communicate changes to Planners and Banquet Captains daily.

* Manage the ordering of linens and uniforms. And maintain uniform inventory levels.

* Assist in issuing uniforms for new Associates.

* Maintain and distribute the Catering Summary.

* Anticipate and effectively communicate any changes received in a timely manner.

* Create name badges for Temporary employees as needed.

* Develop independent rapport with, and knowledge of, clients/contacts for department head and staff members.

* Anticipate and address issues with the initiative and ability to solve problems independently or offer solutions to the issue at hand.

* Perform any other clerical duties as assigned by the Director of Banquets or the Director of Food & Beverage.



Wyndham Worldwide Corporation is a hospitality company engaged in offering individual consumers and business customers a range of hospitality products and services across various accommodation alternatives and price ranges through the portfolio of brands. The Company operates in the lodging, vacation exchange and rentals, and vacation ownership segments of the hospitality industry. Through the lodging business, the Company franchise hotels in the upscale, midscale, and economy segments of the lodging industry and provide hotel management services to owners of luxury, upscale and midscale hotels. Through the vacation exchange and rentals business, the Company provides vacation exchange products and services and access to distribution systems and networks to resort developers and owners of intervals of vacation ownership interests. Through, the vacation ownership business, the Company develops, markets and sells vacation ownership interests to individual consumers. (Source: 10-K)