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Employment Type:
Full time
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Wurzak Hotel Group | Fort Lauderdale, FL
Grad Date

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Job Description

…THE DALMAR will change your mind about what a hotel can be…of how a Hotel can transform the city that surrounds it…It will be a hotel unlike anything Fort Lauderdale has seen. A hotel that celebrates the city's past, while shaping its future. In the process, it will establish itself as a vibrant cultural hub in the local scene - and an essential destination for the global creative class.


* SINCERE: builds emotional connections with guests through empathy and thoughtful service
* NON-SCRIPTED: treats guests like individuals, avoids corporate sentiments and instead brings their personality to each interaction
* ENGAGING: great storytellers with the ability to draw out lifestyle cues from guests and recommend local experiences that match their interests
* SENSE OF PRIDE: doesn't perceive their role as forced servitude; they are driven by a personal connection/passion for what the hotel stands for and its reason for being

Position Summary

The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.

The Controller directs all aspects of hotel accounting including payroll, accounts payable & receivable, general cashiering, internal control, and night audit. The Controller manages responsibilities in alignment with the Managing Director and the Corporate Office, Company policies and procedures, brand standards and local, state and national regulations. Responsible for quality service, meeting/exceeding financial and service goals and managing within approved plans and objectives. Reports, investigates and resolves violations to internal controls, policies, procedures, standards and regulations.

This position directly manages assigned staff and indirectly manages all subordinates. Articulates Company goals to the staff. Demonstrates commitment to these goals through work ethic, integrity and respect for the Company and associates. Unites associates in a common commitment to achieve and exceed these goals. Works closely with management throughout the hotel and the Company. Impresses guests with quality and timely service in a pleasant and friendly manner.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Guest Satisfaction - Direct and ensure Accounting standards and procedures are followed. Direct Accounting staff schedules to ensure adequate coverage. Ensure timely response to guest needs. Resolve guest complaints as appropriate to maintain guest satisfaction. Regularly review service scores to identify areas needing improvement and implement appropriate changes. Ensure the Accounting staff regularly adheres to all guest service basics such as uniforms, name tags and proper guest greeting. Be knowledgeable on hotel facilities, services and the city to assist guests as appropriate.
* Human Resources - In conjunction with the Human Resources department, direct recruiting, hiring, training, development and retention of a motivated and efficient Accounting staff. Clearly communicate to associates the standards of performance and their role in contributing to individual and team success. Coach, counsel, resolve conflicts, discipline and terminate as appropriate through fair treatment and in compliance with Company policies and procedures. Conduct associate performance reviews in a timely manner and in accordance with Company guidelines. Ensure all policies and procedures are followed. Insist on a work environment that is free from harassment. Promote the hotel as an employer of choice in the community.
* Profitability - If necessary, develop action steps to correct any expense problems. Ensure all hotel accounting transactions and reporting are accomplished in accordance with the Company's policies and procedures. Ensure the hotel is in compliance with internal controls. Continuously monitor accounting and financial data for accuracy. Ensure the Managing Director and Corporate Office are kept fully apprised of any implications that may affect the financial performance of the hotel. Ensure timely and correct credit and billing procedures are in place. Review vendors and products to ensure procurement of top quality products at minimum prices. Submit recommendations for changes and improvements to the Managing Director.
* Asset Management - Ensure all hotels associates follow the Company's accounting policies and practices when performing financial transactions. Ensure all money is timely and properly handled, tracked and safely secured. Work with management to ensure associates are properly trained in cash handling procedures and credit card transactions. Ensure adequate controls are installed and maintained for the protection of the hotel's financial assets against loss or misappropriation. Walk the operations daily to identify issues and to speak with and listen to associates.
* Leadership - Direct all facets of Accounting. Keep abreast of brand standards and the competition's products and strengths to continually improve revenues and profit margins while maintaining quality. Use business/management knowledge, applications in the industry, and experiences to provide leadership, both internally and externally, to assist the Managing Director in positioning the hotel as a market leader. Be a coach with a positive attitude on a daily basis. Implement, manage and comply with Company policies, practices and programs. Ensure compliance with brand standards and local, state and national regulations. Ensure optimal levels of quality service and hospitality are provided to guests. Regular and timely attendance with high standards of personal behavior, appearance and grooming including wearing the proper nametag when working.
* Communication - Ensure all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Maintain a consistent professional and positive attitude when communicating with guests and associates. Maintain effective two-way communications that crosses departmental lines. Approach all encounters and actions with guests and associates in a friendly, service oriented manner. Conduct regularly scheduled meetings with the Accounting staff to provide organizational information and educate associates on changes and activities. Communicate Accounting activities and plans with peers and superiors to obtain appropriate consultation, guidance and approval.
* Administration - Direct the compilation and analysis of various corporate reports and property reports to provide management with accurate information and to comply with corporate policies and procedures as well as government laws and regulations. Complete all required and requested reporting in a timely and accurate manner. Perform special projects and other responsibilities as assigned. Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
* Consistent professional and positive attitude and actions when communicating with guests and associates.
* Ensure maintenance problems are promptly reported through proper channels.
* Comply with all company policies and procedures.
* Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
* Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
* Check with manager/supervisor before leaving work area for any reason.
* On time and at work when scheduled, and in proper uniform.
* Attend department meetings as scheduled.
* Respond to guest requests, concerns and problems to ensure guest satisfaction.
* Report any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken.
* Any other tasks/duties as requested by management.


The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.

Education and Experience

* A four-year college degree or equivalent education in advanced accounting principles and practices.
* Five or more years of employment in related position.
* Hotel accounting experience and familiarity with hospitality industry practices preferred.

Skills and Abilities

* This position requires a substantial and successful track record in accounting management while maintaining integrity and professional bearing. Possess advanced knowledge of accounting and along with the ability to compile facts/figures and analyze information that involves data manipulation or interpretation to arrive at logical conclusions. Ability to anticipate and identify issues and exercise initiative to investigate, interpret and weigh alternatives to reach logical conclusions and make sound business decisions.
* Display consistent professional leadership while simultaneously handling competing and changing priorities and projects. Remain positive, resourceful and possess the ability to improvise while working in a fast-paced environment, sometimes under pressure.
* The ability to effectively and efficiently schedule, manage and delegate work. Appropriately and effectively interview, hire, motivate, develop, monitor and address staff performance matters. Possess excellent listening, verbal and written communication skills with professionalism, diplomacy and confidentiality.
* Computer proficiency in Microsoft Office and Hotel Management Software.
* Attention to details, good organizational skills, and efficient time management.
* Ability to follow an appropriate course of action based on policies and procedures.
* Ability to work in a fast paced environment, sometimes under pressure, while simultaneously handling competing and changing priorities.
* Ability to satisfy the legal requirements for employment within the jurisdiction.