No experience
Employment Type:
Full time
Job Category:
Customer Service
Customer Care Support Representative
(This job is no longer available)
Grad Date

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Job Description

Customer Care Support Representative

Woodstock Percussion, Inc. is a leading manufacturer with worldwide distribution for the gift and toy industries. Best known for its line of Woodstock Chimes, WPI offers a challenging opportunity in a progressive work environment. We are looking for a new, entry level, member to join our team and take on the essential duties of Customer Care Support.

The ideal candidate must possess the following:

• Professional, calm demeanor with a strong team spirit

• Experience with a multi-line phone system and high-volume filing

• Very proficient in Outlook, Word, Excel and data entry with high rate of accuracy

• Exceptional follow-up and follow-through skills

• Knowledge of all standard office machines; fax, printers, copiers, etc.

• The ability to multi-task efficiently is required

• Strong typing skills are required

• Above average trouble shooting and problem solving skills

• Enjoys helping others and takes personal pride in providing outstanding customer service


Equal Opportunity Employer 

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About Woodstock Percussion, Inc.

The Woodstock Chimes Fund was established in 1986 by Diane & Garry Kvistad, owners of Woodstock Percussion, Inc., to support the community in the Arts, and in Food and Shelter Programs. We believe that a community can be judged by how it values the Arts and the way in which its members respond to those in need. We believe that we have a responsibility as a corporate citizen to give back to the community which has helped make our success possible. Tell me more: We started The Woodstock Fund over 20 years ago and have shared our success with the humanitarian and artistic needs locally, nationally and internationally. the Woodstock Chimes Fund helps feed, house and nourish the body and soul through its partner organizations and individuals. Sharing our success with others is an important part of our culture and extends to matching employee donations as well. We divide the area of need into two sections: humanitarian and the arts. Woodstock Percussion employees are encouraged to make donations to local charities in these areas, which are matched by The Fund. In addition, the owners have been involved in both charitable giving and the governance of many important local organizations. Until recently, Garry was the chairman of the board of the Woodstock Byrdcliffe Guild which oversees the original arts colony that brought artists to the Hudson Valley beginning in 1903. Diane serves on the board of Family of Woodstock which is an organization founded after the famous 1969 Woodstock Festival to help the community by providing shelters, emergency food pantries, court advocates, counseling and case management services, hotlines and child care support. In addition to our charitable fund, we also have products which are tied to important causes through a sharing of profits with partner organizations. We call these our "Charitable Chimes". Currently we have products connected to cultural awareness and medical research. Proceeds from sales of the Tibetan Prayer Chimes™ benefit the Tibet House New York™, which is dedicated tot he preservation of Tibetan culture and is associated with the Dalai Lama. Sales of the Chimes of Hope™ sends donations to organizations dedicated to the battle against breast cancer. There is information about the Charitable Chimes program on the participating products' hangtags. We add and change products from time to time. In the past years, we have been associated with giveback programs with groups such as Hudson River Sloop Clearwater™, Conservation International, the Sierra Club, Trade Plus Aid, September 11 2001 Children's Fund, Inc. and the Sumatran Orangutan Society (SOS), to name a few. We are always on the lookout for another good partnership!