No experience
Employment Type:
Full time
Job Category:
Customer Service
Customer Experience Operations Consultant
(This job is no longer available)
Windstream Communications | Little Rock, AR
Grad Date

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Job Description


* Serves as official source of communication between Windstream and customers.
* Works with various teams to manage and develop strategic direction for customer communication. (Order Confirmation, Installation Appointment Notifications, post install account notifications, etc)
* Will serve as the point of contact for all Consumer and Small Business teams that request development of a customer communication.
* Proactively work with all business organization teams to identify existing and potential business gaps, then assist in developing strategy to efficiently and effectively close gaps.
* Identify and provide recommendations for communication process improvements.
* Ability to map and present communication touchpoints / recommendations to various teams and leadership.

Uses statistical tools as needed by the business unit to perform the following duties:

* Derive unknown variables from known variables
* Select correct statistical technique to measure data
* Interpret results from statistical data.

Performs other duties as assigned.

Desired Qualifications:

Knowledge of wireline/wireless products; Forward thinker; Ability to work with many different groups and bring many pieces of the business together to achieve the desired result. Excellent communication skills.

Minimum Requirements:

College degree and 5-7 years professional level experience with 2-3 years supervisory experience; or 9 years professional level related experience with 2-3 years supervisory experience; or an equivalent combination of education and professional level related experience required.


About Windstream Communications

Windstream Corporation (Windstream) is a provider of telecommunications services in rural communities in the United States. The Company owns subsidiaries that provide local telephone, high-speed Internet, long distance, network access, and video services in 16 states. As of December 31, 2008, Windstream served more than three million communications customers in 16 states. Additionally, Windstream provides data services to more than 978,000 high-speed Internet customers. Windstream delivers one-stop shopping to customers with a range of communications products and services that include voice and related features, high-speed Internet, long distance, network access and video. The Company's operations consist of its wireline and product distribution segments. On November 21, 2008, Windstream completed the sale of its wireless business to AT&T Mobility II, LLC. (Source: 10-K)