Experience:
1-3 years of experience
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Employment Type:
Full time
Posted:
6/1/2017
Job Category:
Sales
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Sales Associate - Pottery Barn Outlet
Williams-Sonoma Inc. | Goodyear, Arizona
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Job Description

Requisition Number: OT-10894
Area of Interest: Retail
Organization: Retail
Brand/Division: Outlet
Position Type: Casual

JOB DESCRIPTION

PRIMARY FUNCTION: Provide customers with a unique shopping experience by offering excellent customer service. Utilize effective selling techniques and provide in-depth product knowledge in a fast-paced, specialty retail environment.

ESSENTIAL DUTIES & RESPONSIBILITIES:

* Provide sincere, friendly and energetic customer service by exemplifying World-Class service standards.
* Achieve established sales and contest goals.
* Maintain knowledge of current sales and promotions.
* Assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
* Utilize effective selling techniques to build multiple sales and increase productivity.
* Demonstrate comprehensive product knowledge, including features and benefits.
* Efficiently and accurately perform register transactions i.e., sales, returns, and exchanges.
* Assist in implementation and maintenance of visual merchandise presentation, signage and lighting.
* Uphold store maintenance and cleanliness standards.
* Straighten, clean and help maintain stockroom as needed.
* Process, ticket, and restock merchandise as needed.
* Perform other duties as assigned by management.
* Comply with all Company policies and procedures.

REQUIREMENTS AND QUALIFICATIONS

SKILLS/KNOWLEDGE:

* 1-2 years retail sales experience, (specialty retail preferred, but not required.)
* 1-2 years customer service experience.
* Proven ability to prioritize and handle multiple tasks simultaneously.

PHYSICAL REQUIREMENTS:

* Ability to be mobile on the sales floor for extended periods of time.
* Full time associates are expected to have open availability to meet the needs of the business. Casual associates must be available to work a minimum of three regularly scheduled shifts, one regularly scheduled shift during the weekend (Saturday and/or Sunday) and two regularly scheduled shifts during weekdays. Associates must be available for annual inventory and entire holiday season (November and December).
* Ability to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques.
* Ability to operate POS system.

EDUCATION: High school diploma (or equivalent) preferred.

REPORTS TO: General Manager

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

About Williams-Sonoma Inc.

Williams-Sonoma, Inc. is a specialty retailer of products for the home. The retail segment of the Company’s business sells its products through five retail store concepts: Williams-Sonoma, Pottery Barn, Pottery Barn Kids, West Elm and Williams-Sonoma Home. The direct-to-customer segment of the Company’s business sells similar products through its seven direct-mail catalogs and through six e-commerce Websites. The Company’s Williams-Sonoma stores offer a selection of culinary and serving equipment, including cookware, cookbooks, cutlery, informal dinnerware, glassware, table linens, specialty foods and cooking ingredients. The Company has two segments: retail and direct-to-customer. The catalogs reach customers in the United States, while the five retail concepts, as of February 1, 2009, operated 627 stores in 44 states. (Source: 10-K)

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