1-3 years of experience
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Employment Type:
Full time
Job Category:
Key Holder
Williams-Sonoma Inc. | Palo Alto, California
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Job Description

Requisition Number: RJ-10796
Area of Interest: Retail
Organization: Retail
Brand/Division: Rejuvenation
Position Type: Full-time


PRIMARY FUNCTION: Provide customers with a unique shopping experience by offering excellent customer service.

Utilize effective selling techniques and provide in-depth product knowledge in a fast-paced, specialty retail environment. Perform specialized register and operational functions to ensure the store meets Company guidelines.


* Provide sincere, friendly and energetic customer service by exemplifying World-Class service standards while assisting other associates with complex customer concerns.
* Achieve established sales and contest goals.
* Maintain knowledge of current sales and promotions.
* Assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
* Utilize effective selling techniques to build multiple sales and increase productivity.
* Demonstrate comprehensive product knowledge and provide education to store team.
* Efficiently perform specialized operational functions, including register functions requiring keys (i.e. associate sales, voids, etc.), back office computer procedures and stockroom procedures; communicating recurring problems to management team.
* Demonstrate comprehensive knowledge of store policies and procedures, and provide education to store associates.
* Assist in implementation and maintenance of visual merchandise presentation, signage and lighting.
* Uphold store maintenance and cleanliness standards.
* Straighten, clean and help maintain stockroom as needed.
* Process, ticket, and restock merchandise as needed.
* Perform other duties as assigned by management.
* Comply with all Company policies and procedures.



* 1-2 years retail sales experience, (specialty retail preferred, but not required.)
* 1-2 years customer service experience.
* Proven ability to prioritize and handle multiple tasks simultaneously.
* Effective communication and organization skills.


* Ability to be mobile on the sales floor for extended periods of time.
* Availability to work a minimum of three shifts per week, minimum of three Saturdays per month and two Sundays per month, annual inventories and entire holiday season (November and December).
* Ability to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques.
* Ability to operate POS system.

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

About Williams-Sonoma Inc.

Williams-Sonoma, Inc. is a specialty retailer of products for the home. The retail segment of the Company’s business sells its products through five retail store concepts: Williams-Sonoma, Pottery Barn, Pottery Barn Kids, West Elm and Williams-Sonoma Home. The direct-to-customer segment of the Company’s business sells similar products through its seven direct-mail catalogs and through six e-commerce Websites. The Company’s Williams-Sonoma stores offer a selection of culinary and serving equipment, including cookware, cookbooks, cutlery, informal dinnerware, glassware, table linens, specialty foods and cooking ingredients. The Company has two segments: retail and direct-to-customer. The catalogs reach customers in the United States, while the five retail concepts, as of February 1, 2009, operated 627 stores in 44 states. (Source: 10-K)

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